Building & Community Coordinator

TN United Kingdom; Newcastle upon Tyne; On-site; GBP 14,000 - 27,000; Full time

Job summary

A vibrant company in Newcastle upon Tyne is seeking a Building & Community Coordinator. This role focuses on ensuring health and safety compliance, leading customer service efforts, and fostering community engagement through events. Ideal candidates will possess strong interpersonal skills and IT proficiency, with a background in facilities or property management being advantageous. Join a dynamic team committed to creating high-quality living environments for residents.

Benefits

Enhanced annual leave & holiday buying scheme

Contributory pension scheme

Life Assurance

Employee Assistance Programme

Discounted Gym Membership

Company Discounts Portal

Refer a friend scheme

Qualifications

• Experience in customer service and relationship building.
• Strong IT skills and experience in facilities/property preferred.

Responsibilities

• Lead customer service and first point of contact for owners and tenants.
• Ensure health & safety compliance and facilitate external contractors.
• Organise events and activities for customers.

Skills

Customer Service

Relationship Building

IT Skills

Education

Facilities/Property Experience

Tools

Google Workspace

Job description

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Building & Community Coordinator, Newcastle upon Tyne

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Client:

Location:

Newcastle upon Tyne, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

ad9d98ecd058

Job Views:

3

Posted:

15.05.2025

Expiry Date:

29.06.2025

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Job Description:

• Location: Jesmond, Newcastle
• Hours: 20 hours per week
• Package: £14,857 (full time equivalent of £26,000 per annum) + enhanced benefits & rewards
• Basis: Permanent

About us

We are Pegasus Homes Ltd, a vibrant, dynamic business who are proud to design, build, and create high-quality homes with a focus on independent later living for the over 60's. Our current portfolio has some 1100 homes across 40 communities and our developments are beautifully designed offering stunning community living.

Jesmond Assembly is a stunning collection of 1 & 2 bedroom apartments alongside stylish communal lounge, shared kitchen and landscaped terraces all located within one of Newcastle's oldest and smartest neighbourhoods.

About our role

As our site based Building & Community Coordinator your focus will be on ensuring that we are fully compliant with everything relating to the health & safety of our development so we are looking for someone who has buildings / property or facilities experience, as well as great face to face customer service skills with the ability to build strong relationships with our residents.

There is no such thing as a typical day as a Building and Community Coordinator but you will lead on the following responsibilities:

• General customer service and being the first point of contact for our owners and tenants
• Regular building related checks which could include fire alarm testing, water flushing and emergency light testing
• Facilitation of external contractors
• Ensuring that the Health & Safety requirements of each development are met
• Help with the move in process with our customers to ensure they have a great start within our developments
• Organise events and activities for our customers, creating a wonderful community
• Dealing with any emergencies quickly and calmly
• Build lasting relationships with our homeowners and their families
• Working alongside our internal teams including Sales, Development and Completions

You’ll be our ‘person on the ground’. The one who makes sure everything is ready for move-in day, ensures an effective maintenance service is provided, keeps the records and the events diary up to date and lets us know what’s happening.

Building a strong community for our homeowners and tenants is an integral part of what we offer so you'll be involved in organising social events and a strong local knowledge will be an advantage.

About you

We are looking for an intuitive personable person whose flexible approach, warmth, and insight enables them to build relationships with all of our owners in the development. You’ll be used to talking to people and using your instinct to go the extra mile. You will use a variety of internal systems and reporting tools so strong IT skills are essential.

• Professional and highly organised
• Proactive approach and can-do attitude
• Ability to use initiative
• Strong IT skills - knowledge of Google Workspace is advantage
• Experience of facilities/property ideally with a knowledge of health & safety would be an advantage but isn't essential.

Please note this position is subject to an enhanced DBS check.

Our benefits & rewards

We offer fantastic benefits which look after your Financial, Mental and Physical Wellbeing as we believe it is important that we are able to support our employees across all three of these elements in order to ensure an effective work life balance. By joining us you'll enjoy a benefits package that includes:

• Enhanced annual leave & holiday buying scheme
• Contributory pension scheme with additional employer contribution,
• Life Assurance
• Employee Assistance Programme
• Discounted Gym Membership
• Company Discounts Portal
• Refer a friend scheme and access to internal opportunities

What happens next

Although we embrace technology to support our recruitment process we value a human touch so a member of our hiring team will carefully consider your application.

If your profile demonstrates the skills and experience we are looking for we'll invite you to join us for a telephone screening providing you with an opportunity to discuss your profile in more detail, and for us to provide you with a more in-depth overview of the role you have applied for as well as answer any questions you have.

From there the process will be role specific, but will include an in-person stage and could include a short online assessment. Rest assured we'll keep you updated through the process and if at any stage you require any additional support, or have any questions please don't hesitate to contact us.

If you have the skills and experience we are looking for we'd love to hear from you!

As an equal opportunities employer, we are committed to the equal treatment of all current and prospective employees and we do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.

As an equal opportunities employer, Pegasus Homes welcomes applications from all sectors of the community. In line with UK Immigration and Employment Law, only applicants eligible to live and work in the UK need apply.