Building Bridges Programme - Adult & Young People Employment and Education Mentor

Community First; Devizes; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

Community First seeks an Employment and Education Mentor to support adults 18+ and 16–24-year-olds in Wiltshire, focusing on wellbeing, resilience and progressing into education or employment. You will manage a caseload, provide practical and emotional support, and advocate for participants as needed.

The role involves needs assessments, engagement planning, one-to-one and group activities, and recording progress in line with governance requirements, with occasional delivery at outreach centres.

Qualifications

• Organise and manage a range of support provision to inspire and engage participants.
• Ensure activities comply with health & safety regulations and procedures.
• Undertake programme eligibility checks, identify barriers, and develop personalised progression plans.
• Provide one-to-one support addressing individual goals and coordinate with other support services.
• Maintain documentation and progress records in line with governance requirements and MIS.
• Arrange transport to activities and training sessions for participants.
• Build participant circles of support with family and other agencies with consent.
• Coordinate referrals to partner organisations to help participants achieve goals.
• Maintain detailed records and submit reports to programme managers and team, including case studies and digital media.

Responsibilities

• Organise and manage a range of support provision through the Building Bridges programme to inspire and engage participants, including accredited learning and other development activities.
• Ensure that all activities comply with health & safety regulations and Community First procedures.
• Work with the participants to undertake programme eligibility checks, identify their barriers and needs, and develop a personalised progression plan.
• Provide one-to-one support which addresses individual goals set with participants, including cross-referral to other support as necessary and lead group work as required.
• Ensure participants’ documentation, monitoring processes and progress are recorded and maintained in line with Building Bridges governance requirements for both paperwork and entry onto the programme Management Information System.
• Provide and arrange transport to activities and training sessions for participants where necessary.
• Help to build the participant’s circles of support - work with family, carers and other support agencies to encourage their involvement in developing personalised action plans, where appropriate, and the participant has given permission.
• Support referrals to appropriate partner organisations to help the participant achieve their goals, ensuring referrals are processed in a timely fashion and work with them to make engaging with this provision as seamless as possible.
• Maintain detailed records as specified by the Building Bridges programme and submit reports and information to the Building Bridges Employability & Skills Manager and programme team as required, including case studies and digital media such as photographs and videos.
• Support the Building Bridges programme through promotion and marketing to generate referrals to the programme and create awareness for its participant, partners, referral agencies and stakeholders across Wiltshire as appropriate.
• Foster a person-centred approach at all times, ensuring there is no discrimination or bullying.
• Maintain existing and establish new local and strategic partnerships which support the development of services, increasing the reach of our overall work.
• Maintain provider relationships and develop strong partnerships to generate referrals, complementary funding opportunities and new activity development.
• Adhere to all Community First organisational policies including home visits, equality, lone working, safeguarding, data sharing and confidentiality.

Skills

Mentoring

Case management

Support planning

Group facilitation

Tools

MS Office

Job description

Building Bridges Programme - Adult & Young People Employment and Education Mentor

The purpose of the role is to support adults aged 18+ and young people aged 16–24 in Wiltshire who have been referred to the Building Bridges programme and who are furthest from the labour market, with significant barriers and challenges in their lives. The role focuses on helping participants to build their wellbeing, strengthen their personal and financial resilience and progress into, and sustain, employment or education outcomes.

The role will be to manage a case load of participants, providing practical & emotional support and advocating on their behalf as needed.

The post holder will carry out needs assessments, develop individualised engagement plans to address barriers and through both one-to-one support and a range of group development activities, increase participants’ confidence, self-esteem, skills, wellbeing and resilience to help them achieve their identified education and employment goals.

Main Duties

1. Organise and manage a range of support working provision through the Building Bridges programme to inspire and engage participants, including accredited learning and other development activities including occasional delivery at Oxenwood & Linkenholt Outdoor Education Centres if applicable.
2. Ensure that all activities comply with health & safety regulations and Community First procedures.
3. Work with the participants to undertake programme eligibility checks, identify their barriers and needs, and develop a personalised progression plan.
4. Provide one-to-one support which addresses individual goals set with participants, including cross-referral to other support as necessary and lead group work as required.
5. Ensure participants’ documentation, monitoring processes and progress are recorded and maintained in line with Building Bridges governance requirements for both paperwork and entry onto the programme Management Information System.
6. Provide and arrange transport to activities and training sessions for participants where necessary.
7. Help to build the participant’s circles of support - work with family, carers and other support agencies to encourage their involvement in developing personalised action plans, where appropriate, and the participant has given permission.
8. Support referrals to appropriate partner organisations to help the participant achieve their goals, ensuring referrals are processed in a timely fashion and work with them to make engaging with this provision as seamless as possible.
9. Maintain detailed records as specified by the Building Bridges programme and submit reports and information to the Building Bridges Employability & Skills Manager and programme team as required, including case studies and digital media such as photographs and videos.
10. Support the Building Bridges programme through promotion and marketing to generate referrals to the programme and create awareness for its participant, partners, referral agencies and stakeholders across Wiltshire as appropriate.
11. Foster a person-centred approach at all times, ensuring there is no discrimination or bullying.
12. Maintain existing and establish new local and strategic partnerships which support the development of services, increasing the reach of our overall work.
13. Maintain provider relationships and develop strong partnerships to generate referrals, complementary funding opportunities and new activity development.
14. Adhere to all Community First organisational policies including home visits, equality, lone working, safeguarding, data sharing and confidentiality.

Proud member of the Disability Confident employer scheme

Company: Community First

Salary: from £27,000 a year

Hours: Full-time

Location: Devizes, SN10 2EY

Working pattern: Hybrid - 2 days remote

Job type: Contract

Posting date: 12 Oct 2026

Closing date: 4 Nov 2026

Summary

Job Purpose

The purpose of the role is to support adults aged 18+ and young people aged 16–24 in Wiltshire who have been referred to the Building Bridges programme and who are furthest from the labour market, with significant barriers and challenges in their lives. The role focuses on helping participants to build their wellbeing, strengthen their personal and financial resilience and progress into, and sustain, employment or education outcomes.

The role will be to manage a case load of participants, providing practical & emotional support and advocating on their behalf as needed.

The post holder will carry out needs assessments, develop individualised engagement plans to address barriers and through both one-to-one support and a range of group development activities, increase participants’ confidence, self-esteem, skills, wellbeing and resilience to help them achieve their identified education and employment goals.

Essential requirements

1. Organise and manage a range of support working provision through the Building Bridges programme to inspire and engage participants, including accredited learning and other development activities including occasional delivery at Oxenwood & Linkenholt Outdoor Education Centres if applicable.
2. Ensure that all activities comply with health & safety regulations and Community First procedures.
3. Work with the participants to undertake programme eligibility checks, identify their barriers and needs, and develop a personalised progression plan.
4. Provide one-to-one support which addresses individual goals set with participants, including cross-referral to other support as necessary and lead group work as required.
5. Ensure participants’ documentation, monitoring processes and progress are recorded and maintained in line with Building Bridges governance requirements for both paperwork and entry onto the programme Management Information System.
6. Provide and arrange transport to activities and training sessions for participants where necessary.
7. Help to build the participant’s circles of support - work with family, carers and other support agencies to encourage their involvement in developing personalised action plans, where appropriate, and the participant has given permission.
8. Support referrals to appropriate partner organisations to help the participant achieve their goals, ensuring referrals are processed in a timely fashion and work with them to make engaging with this provision as seamless as possible.
9. Maintain detailed records as specified by the Building Bridges programme and submit reports and information to the Building Bridges Employability & Skills Manager and programme team as required, including case studies and digital media such as photographs and videos.
10. Support the Building Bridges programme through promotion and marketing to generate referrals to the programme and create awareness for its participant, partners, referral agencies and stakeholders across Wiltshire as appropriate.
11. Foster a person-centred approach at all times, ensuring there is no discrimination or bullying.
12. Maintain existing and establish new local and strategic partnerships which support the development of services, increasing the reach of our overall work.
13. Maintain provider relationships and develop strong partnerships to generate referrals, complementary funding opportunities and new activity development.
14. Adhere to all Community First organisational policies including home visits, equality, lone working, safeguarding, data sharing and confidentiality.

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

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