Recruitment & Onboarding Officer

Somerset Skills & Learning; Bridgwater; Hybrid; GBP 27,000 - 33,000; Part time

Benefits offered by this job

29 days annual leave (pro rata)

Bank holidays

Hybrid working

Pension scheme

Employee Assistance Programme

Volunteer days

Job summary

Somerset Skills & Learning is seeking a part-time Recruitment and Onboarding Officer in Bridgwater. You will drive learner recruitment, onboarding, and CIAG, building strong relationships with schools, partners, employers and stakeholders to ensure a smooth learner journey.

You will promote apprenticeship opportunities, manage vacancies via the Digital Apprenticeship Service, and support learners through enrolment and onboarding, contributing to positive regional outcomes.

Qualifications

• Experience in recruitment and onboarding of learners.
• Ability to build relationships with schools, referral partners, employers.
• Provide Careers Information, Advice and Guidance (CIAG).
• Experience with school engagement, attending visits, careers fairs.
• Excellent customer service and communication skills.

Responsibilities

• Promote and recruit learners to SS&L programmes by building relationships with schools, referral partners, employers and stakeholders.
• Lead recruitment and onboarding of apprenticeship learners and match candidates with vacancies.
• Manage apprenticeship vacancies through the Digital Apprenticeship Service and keep employers informed.
• Attend school visits, careers fairs and community events to raise awareness of learning opportunities.
• Support learners through enrolment and onboarding, ensuring a positive learner journey.

Job description

At SS&L, we are committed to delivering outstanding customer service, and as a valued member of the wider Business Development Team, you will play an important role in helping us achieve this. You will be instrumental in the recruitment and onboarding of learners, ensuring they receive accurate information, exceptional support, and a seamless journey from initial enquiry through to the classroom.

As a Recruitment and Onboarding Officer, you will actively promote and recruit learners onto SS&L programmes by building and maintaining effective relationships with schools, referral partners, employers, and other key stakeholders. You will provide high-quality Careers Information, Advice and Guidance (CIAG), helping prospective learners make informed decisions about their future and identify the most suitable learning and career pathways.

You will be responsible for supporting learners throughout the enrolment and onboarding process, ensuring a positive experience from their first interaction with SS&L. School engagement is a key aspect of this role, and you will regularly attend school visits, careers fairs, and community events to raise awareness of SS&L's learning opportunities and engage potential learners across the region.

Customer experience is at the heart of everything we do. Therefore, we are seeking someone who is proactive, organised, adaptable, and an excellent communicator, with a strong commitment to delivering a high standard of service to both internal and external customers.

The successful candidate will be a motivated and enthusiastic professional who enjoys building relationships and supporting individuals to achieve their goals. You will work closely with colleagues across the organisation to create opportunities for learning and employment while delivering an outstanding learner experience from the earliest stages of their journey.

A key element of the role will be supporting the recruitment and onboarding of apprenticeship learners. You will take an active lead in promoting apprenticeship opportunities, matching suitable candidates with employment vacancies, and maintaining strong relationships with employer partners to encourage repeat business and successful outcomes.

You will also be responsible for managing apprenticeship vacancies through the Digital Apprenticeship Service, ensuring vacancies are accurately advertised, applications are processed efficiently, and employers are kept informed of progress and outcomes throughout the recruitment process.

At SS&L we’re proud of our culture and everyone plays a part in building SS&L as a great place to work. Most importantly, it's how we all help to change lives through learning. We're guided by four values: Collaboration, growth, excellence and innovation

We expect everyone who joins us to bring these to life in how they work, not just what they deliver. If you thrive on working collaboratively with others, pushing yourself and your colleagues to improve, holding yourself to high standards and looking for better ways of doing things, you'll feel right at home here

Why work for us

We view our staff as an essential component in providing the very best learning opportunities and services to our learners and business partners. Here at SS&L, our aim is not just to provide the very best learning opportunities to all; we also want to offer the very best working opportunities for our staff.

If you choose to join our dedicated staff team, you will find that SS&L provides a supportive and well-balanced working environment in which we help our staff to develop and grow in their roles.

If you can offer us the qualities we’re looking for, we can offer you an excellent working environment where you will not only receive training and development opportunities, and excellent holiday and pension benefits, you will also be supporting the growth and development of the local communities in which we operate.

The benefits

We're pleased to be able to offer you:

• 29 days annual leave (pro rata) + bank holidays + up to 2 gifted Christmas days and a day off for your birthday
• Up to 2 paid volunteering days
• Flexible working and opportunity to work from home
• Contractual sick, maternity & paternity pay for up to one year (after qualifying period)
• Shared parental leave
• Continued Professional Development
• Supportive culture with elected staff directors
• Access to a free Employee Assistance Programme

SS&L recognises the positive value of diversity, promotes equality and challenges discrimination

We welcome and encourage job applications from everyone

Join us and become a vital part of an organisation that supports the wellbeing and development of the region’s communities.

SS&L is committed to the protection of young people and vulnerable adults and to safeguarding and promoting the welfare of learners and expect all staff to share this commitment. The successful applicant will be required to undertake a DBS check relevant to the role applied for

This post is exempt from the Rehabilitation of Offenders Act (ROA) 1974

Recruitment & Onboarding Officer

Company: Somerset Skills & Learning Salary: £29,575 to £29,575 a year, pro rata Hours: Part-time Location: Bridgwater, TA6 4DL Working pattern: Hybrid - 2 days remote Job type: Permanent Posting date: 23 Oct 2026 Closing date: 20 Nov 2026

Summary

Who we’re looking for:

At SS&L, we are committed to delivering outstanding customer service, and as a valued member of the wider Business Development Team, you will play an important role in helping us achieve this. You will be instrumental in the recruitment and onboarding of learners, ensuring they receive accurate information, exceptional support, and a seamless journey from initial enquiry through to the classroom.

As a Recruitment and Onboarding Officer, you will actively promote and recruit learners onto SS&L programmes by building and maintaining effective relationships with schools, referral partners, employers, and other key stakeholders. You will provide high-quality Careers Information, Advice and Guidance (CIAG), helping prospective learners make informed decisions about their future and identify the most suitable learning and career pathways.

You will be responsible for supporting learners throughout the enrolment and onboarding process, ensuring a positive experience from their first interaction with SS&L. School engagement is a key aspect of this role, and you will regularly attend school visits, careers fairs, and community events to raise awareness of SS&L's learning opportunities and engage potential learners across the region.

Customer experience is at the heart of everything we do. Therefore, we are seeking someone who is proactive, organised, adaptable, and an excellent communicator, with a strong commitment to delivering a high standard of service to both internal and external customers.

The successful candidate will be a motivated and enthusiastic professional who enjoys building relationships and supporting individuals to achieve their goals. You will work closely with colleagues across the organisation to create opportunities for learning and employment while delivering an outstanding learner experience from the earliest stages of their journey.

A key element of the role will be supporting the recruitment and onboarding of apprenticeship learners. You will take an active lead in promoting apprenticeship opportunities, matching suitable candidates with employment vacancies, and maintaining strong relationships with employer partners to encourage repeat business and successful outcomes.

You will also be responsible for managing apprenticeship vacancies through the Digital Apprenticeship Service, ensuring vacancies are accurately advertised, applications are processed efficiently, and employers are kept informed of progress and outcomes throughout the recruitment process.

At SS&L we’re proud of our culture and everyone plays a part in building SS&L as a great place to work. Most importantly, it's how we all help to change lives through learning. We're guided by four values: Collaboration, growth, excellence and innovation

We expect everyone who joins us to bring these to life in how they work, not just what they deliver. If you thrive on working collaboratively with others, pushing yourself and your colleagues to improve, holding yourself to high standards and looking for better ways of doing things, you'll feel right at home here

Why work for us

We view our staff as an essential component in providing the very best learning opportunities and services to our learners and business partners. Here at SS&L, our aim is not just to provide the very best learning opportunities to all; we also want to offer the very best working opportunities for our staff.

If you choose to join our dedicated staff team, you will find that SS&L provides a supportive and well-balanced working environment in which we help our staff to develop and grow in their roles.

If you can offer us the qualities we’re looking for, we can offer you an excellent working environment where you will not only receive training and development opportunities, and excellent holiday and pension benefits, you will also be supporting the growth and development of the local communities in which we operate.

The benefits

We're pleased to be able to offer you:

• 29 days annual leave (pro rata) + bank holidays + up to 2 gifted Christmas days and a day off for your birthday
• Up to 2 paid volunteering days
• Flexible working and opportunity to work from home
• Contractual sick, maternity & paternity pay for up to one year (after qualifying period)
• Shared parental leave
• Continued Professional Development
• Supportive culture with elected staff directors
• Access to a free Employee Assistance Programme
• Totum discount card
• .45p mileage rate**
• NEST Pension Scheme
• On-site parking at certain venues
• Contractual sick, maternity & paternity pay for up to one year (after qualifying period)
• Shared parental leave
• Continued Professional Development
• Supportive culture with elected staff directors
• Access to a free Employee Assistance Programme

**Rate change after 10000 miles p.a.

SS&L recognises the positive value of diversity, promotes equality and challenges discrimination

We welcome and encourage job applications from everyone

Join us and become a vital part of an organisation that supports the wellbeing and development of the region’s communities.

SS&L is committed to the protection of young people and vulnerable adults and to safeguarding and promoting the welfare of learners and expect all staff to share this commitment. The successful applicant will be required to undertake a DBS check relevant to the role applied for

This post is exempt from the Rehabilitation of Offenders Act (ROA) 1974

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

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