Building Ambassador

Jll; Derby; On-site; GBP 20,000 - 26,000; Full time

Job summary

JLL is seeking a Building Ambassador to be the primary contact for visitors and tenants across our Derby sites. You will welcome guests, handle inquiries, coordinate meeting spaces, and support events while maintaining high standards of service and presentation.

You'll build strong relationships with internal and external customers, handle issue resolution, assist with reception during busy periods, and ensure safety, cleanliness and smooth daily operations across the Derby contract.

Qualifications

• Strong interpersonal and communication skills.
• Excellent customer service orientation.
• Ability to handle multiple tasks and priorities.
• Proactive and solution-focused.
• Team player with a professional demeanor.

Responsibilities

• Greet and welcome guests and tenants, ensuring a warm, five-star service.
• Address inquiries, requests and concerns promptly and professionally.
• Coordinate meeting spaces, AV/IT needs and room setup.
• Assist with receptions during busy periods.
• Support events and provide labour for out-of-hours activities as needed.
• Maintain records of feedback and service requests for management review.
• Liaise with vendors and internal teams to resolve issues quickly.
• Ensure safety, cleanliness and presentation standards across sites.
• Orientation for new tenants and provision of building services information.
• Support onboarding and provide local area information to tenants.

Skills

Interpersonal skills

Customer service

Communication

Multi-tasking

Team player

Problem solving

Attention to detail

Hospitality

Job description

As a Building Ambassador at JLL, you will serve as a primary point of contact between internal and external customers visiting the corporate facilities, ensuring exceptional experiences, maintaining positive relationships. You will be responsible for effectively addressing any concerns, managing day-to-day operations, and fostering a vibrant building community.What your day-to-day will look like:

• Ensure guests receive an excellent welcome, consistently delivering a great service.
• Maintaining regular communication, addressing inquiries, requests, concerns in a timely manner.
• Build strong relationships with internal or external customers, understanding their unique needs and providing exceptional customer service.
• Assisting with reception in the mornings during busy periods
• Ensure all meeting, conferencing and event spaces within our control are set to a defined standard including dividing rooms and reconfiguring furniture.
• Being flexible and covering other sites on the derby contract
• Complete departmental checklists ensuring quality of service and standards pertaining to the presentation, maintenance of meeting rooms and public areas.
• Assist in any other reasonable duties as required.
• Address issues, coordinate with appropriate teams to ensure quick and efficient resolution.
• Keep records of complaints, feedback, and service requests, and communicate findings to the management team.
• Efficiently report any maintenance, IT or Health and Safety concerns.
• Assist new tenants during the onboarding process by providing information about building services, amenities, and local area resources.
• Conduct building orientation sessions to familiarise new tenants with building protocols and services.
• Provide AVIT support for conferences and events
• Collaborate with external vendors and partners to enhance the tenant experience through events and initiatives.
• Provide labour support to ad-hoc out of hours events.
• Proactively seek tenant feedback and suggestions for improvement, ensuring high levels of tenant satisfaction.
• Analyse tenant feedback and implement enhancements to continuously improve operational efficiency and tenant experience.
  Strong interpersonal and communication skills, with the ability to effectively communicate with diverse stakeholders.
• Excellent customer service orientation and a genuine desire to help others.
• Detail-oriented with strong problem-solving and decision-making skills.
• Ability to handle multiple tasks simultaneously and prioritize responsibilities.
• The ability to handle complaints and difficult situations in a patient, calm and effective manner and elevate where appropriate.
• Experience in tenant relations, property management, customer service is a plus.
• Immaculate personal presentation endorsing the signature five-star image.
• Proven experience and understanding of an exceptional Customer Service delivery.
• To be able to move heavy / bulky items.
• Previous experience with visitor management and booking systems preferable.
• Team player.
• Be innovative, identifying improvements and smarter ways of working.
• Proactively seek tenant feedback and suggestions for improvement, ensuring high levels of tenant satisfaction.
  A keen interest in AVIT and electrical appliances.
  Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward., Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.