Building Ambassador

Jones Lang LaSalle Incorporated; East Midlands; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Personalized benefits

Comprehensive benefits package

Job summary

Jones Lang LaSalle Incorporated is seeking a Building Ambassador on a part-time basis at Derby, on the Rolls-Royce client site. The role runs 20 hours per week, Monday to Friday, with early morning and late afternoon shifts and occasional extended hours for events.

You will greet visitors, manage the front-of-house experience, coordinate with facilities teams, and support meeting spaces and tenant activities. A customer-focused, flexible team player is essential.

Responsibilities

• Welcome guests and provide excellent service at the Derby site.
• Maintain regular communication with internal and external visitors and address inquiries and concerns promptly.
• Assist with reception duties during peak periods and help set up meeting and event spaces as required.
• Support other Derby contract sites as needed and ensure building standards are met.

Job description

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.Building Ambassador (Part Time)Based – Derby (on client site Rolls-Royce)Hours – 20 Mon to Fri 06:30-10:30 / 14:30-18:30 with adhoc hours occasionally to cover out of hours events.As a Building Ambassador at JLL, you will serve as a primary point of contact between internal and external customers visiting the corporate facilities, ensuring exceptional experiences, maintaining positive relationships. You will be responsible for effectively addressing any concerns, managing day-to-day operations, and fostering a vibrant building community.What your day-to-day will look like: Ensure guests receive an excellent welcome, consistently delivering a great service.• Maintaining regular communication, addressing inquiries, requests, concerns in a timely manner.• Build strong relationships with internal or external customers, understanding their unique needs and providing exceptional customer service.• Assisting with reception in the mornings during busy periods• Ensure all meeting, conferencing and event spaces within our control are set to a defined standard including dividing rooms and reconfiguring furniture.• Being flexible and covering other sites on the derby contract• Complete departmental checklists ensuring quality of service and standards pertaining to the presentation, maintenance of meeting rooms and public areas.• Assist in any other reasonable duties as required.• Address issues, coordinate with appropriate teams to ensure quick and efficient resolution.• Keep records of complaints, feedback, and service requests, and communicate findings to the management team.• Efficiently report any maintenance, IT or Health and Safety concerns.• Assist new tenants during the onboarding process by providing information about building services, amenities, and local area resources.• Conduct building orientation sessions to familiarise new tenants with building protocols and services.• Provide AVIT support for conferences and events• Collaborate with external vendors and partners to enhance the tenant experience through events and initiatives.• Provide labour support to ad-hoc out of hours events.• Proactively seek tenant feedback and suggestions for improvement, ensuring high levels of tenant satisfaction.• Analyse tenant feedback and implement enhancements to continuously improve operational efficiency and tenant experience.Required Experience: Strong interpersonal and communication skills, with the ability to effectively communicate with diverse stakeholders.• Excellent customer service orientation and a genuine desire to help others.• Detail-oriented with strong problem-solving and decision-making skills.• Ability to handle multiple tasks simultaneously and prioritize responsibilities.• The ability to handle complaints and difficult situations in a patient, calm and effective manner and escalate where appropriate.• Experience in tenant relations, property management, customer service is a plus.• Immaculate personal presentation endorsing the signature five-star image.• Proven experience and understanding of an exceptional Customer Service delivery.• To be able to move heavy / bulky items.• Previous experience with visitor management and booking systems preferable.• Team player.• Be innovative, identifying improvements and smarter ways of working.• A keen interest in AVIT and electrical appliances.At JLL, we believe the most effective teams are built when everyone is empowered to thrive. We support each other's wellbeing and champion inclusivity and belonging across teams, reflecting the diversity of the UK. If you're ready to take the more inspiring, innovative, and optimistic path on your journey toward success as a Building Ambassador, we invite you to join our team and make a lasting impact#LI-DW2If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.About JLL –We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.