Buffet Restaurant Manager

Butlin's; United Kingdom; On-site; GBP 28,000 - 35,000; Full time

Job summary

Butlin's seeks a passionate Venue Manager for its Bognor Regis Resort. This role involves leading a dedicated team in delivering excellent dining experiences for guests. Candidates should have significant experience in volume catering and be able to manage team performance, ensuring exceptional service. Join us for an exciting opportunity to create memorable guest interactions in a fun-filled environment.

Qualifications

• Experience in volume catering and guest-facing roles.
• Ability to manage performance and deliver training.
• Experience with managing rotas based on guest volumes.

Responsibilities

• Lead the Buffets team to deliver exceptional dining experiences.
• Ensure high levels of hygiene and cleanliness.
• Analyze KPIs and monitor team training.

Skills

Team leadership

Guest experience

Coaching

Hygiene standards

Problem-solving

Job description

About the Role

We're looking for a passionate leader to join us at our Bognor Regis Resort as part of our Buffets department as a Venue Manager.

As a Venue Manager, you'll be vital in helping our guests create smiles—getting stuck in to give them a great dining experience! You'll be part of a big team responsible for providing our guests with breakfast and dinner in our self-service restaurants each day of their holiday.

You should enjoy developing people and be passionate about delivering exceptional experiences to guests by nurturing, training, and coaching the team in a fun-filled environment.

You will drive standards and have the ability to lead the team to excellence, incorporating all brand standards and Butlin's way of working.

Reporting to the Senior Manager, you'll enjoy the buzz of a busy environment and will drive your team to maintain high levels of hygiene and cleanliness.

You'll have the ability to drive consistent brand standards whilst being guest-obsessed and operating efficiently in everything you do. The role will also involve analysing KPIs, facilitating and monitoring all team training, and adhering to food safety and health & safety policies.

You should have a real passion for leading by example and inspiring others to deliver experiences that truly delight our guests. You should be an advocate for your team's fulfillment at work, ensuring regular 121's and PDP discussions to support their development and career with Butlin's.

As with all roles at Butlin's, no day will be the same. You will need to enjoy thinking on your feet, getting stuck in, and ensuring that our guest experience is always your number one priority.

Typical working hours are 40 hours per week, 5 days over 7, with shifts between 7am - 9pm, including weekends, bank holidays, and Christmas working.

About You

We are looking for someone with prior experience in volume catering and/or food environments, with strong experience of being guest and customer-facing, dealing with queries and complaints directly.

You should be passionate about leading and developing a team, supporting people through regular 121's and coaching.

Delivering an amazing experience to our guests is the most important part of this role, so you should be passionate about every interaction and seek opportunities to improve this.

You should have experience managing rotas based on fluctuating guest volumes, working with multi-skilled teams to support other areas based on guest demand. You should be able to demonstrate experience leading teams to success, managing performance, coaching, delivering training, setting standards, problem-solving, providing feedback, and managing multiple priorities in a dynamic environment.

About Butlin's

At Butlin's, we're all about fun, excitement, and adventure! For over 80 years, we've been delighting guests with our non-stop action family breaks and epic adult-only Big Weekenders.

Many of our team members say that one of the best things about working here is our culture! We focus on providing guests with an Altogether More Entertaining and Fun Break, guided by our three core values.

If you want a role where you create smiles, aren't afraid to get stuck in, and genuinely care for each other—this could be the perfect fit for you.

There has never been a more exciting time to join Butlin's!