Brokerage Assistant

North Somerset Council; Weston-super-Mare; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Eine innovative Behörde sucht einen engagierten Brokerage Assistant für das Personalisiertes Kommissionierungsteam. Diese spannende Rolle umfasst die Unterstützung von Menschen in ihrer Unabhängigkeit und ihr Wohlbefinden durch die Bereitstellung von Pflege- und Unterstützungsdiensten. In einem dynamischen Umfeld sind Sie der erste Ansprechpartner und koordinieren Anfragen sowie die Zusammenarbeit mit verschiedenen Partnern. Wenn Sie leidenschaftlich daran interessiert sind, das Leben der Menschen zu verbessern und in einem unterstützenden Team zu arbeiten, dann ist diese Position genau das Richtige für Sie.

Benefits

Wettbewerbsfähiges Gehalt und Leistungen

Flexible Arbeitszeiten

Betriebliche Altersversorgung

Möglichkeiten zur beruflichen Weiterbildung

Inklusive Mitarbeitergruppen

Zusätzliche Urlaubstage

Wohlfühlteam

Fahrrad-Leasing

Elektrofahrzeug-Schema

Qualifications

• Exzellente Kundenservice- und Kommunikationsfähigkeiten.
• Organisiert mit der Fähigkeit, Probleme zu lösen und Prioritäten zu setzen.

Responsibilities

• Erster Ansprechpartner für Anfragen, die bearbeitet und an die entsprechenden Berater weitergeleitet werden.
• Zusammenarbeit mit Fachleuten und Angehörigen zur Gewährleistung der Unterstützung.

Skills

Kundenservice

Kommunikationsfähigkeiten

Organisationsfähigkeiten

IT-Anwendungen

Problemlösungsfähigkeiten

Job description

About Us

North Somerset Council is committed to providing high-quality services to our community. We are committed to creating a fair, green, and more inclusive environment for all our residents. Join us and contribute to making a positive impact on our community.

The Role

We are seeking a dedicated and experienced Brokerage Assistant to join our Personalised Commissioning Team. The Team dedicated to ensuring people are receiving the support and care they need to maintain their independence and wellbeing, we are responsible for sourcing packages of care and support from the market place for people who may be funding services themselves or eligible for Health or Social Care funding, the services include but are not limited to Care Homes, Domiciliary Care, Supported living, Extra Care, Reablement, Day Services.

In this role

As the first point of contact for the team, this role will primarily require the individual to triage calls and where possible resolve the query, manage and respond to enquiries into the team inbox and distribute referrals to relevant Brokerage Advisor. The role will include liaising with individuals and their families, internal and external partners and professionals, hospitals across the area and colleagues in the integrated care board. This is a fast-paced role and will require the ability to prioritise and organise effectively.

Work Style

At North Somerset Council, we offer a hybrid working environment based on four distinct work styles. Depending on the role and personal circumstances, you will fall into one of these categories. However, please note that during the induction period, it may be necessary to spend more time in the office to support your learning and development. We are flexible and open to discussions about your preferred working style, and if you wish to be in the office more frequently, this can be negotiated.

This role falls into the category of Fixed Worker which means you can expect to work in the following way:

Fixed Worker

• 4+ days in the office
• Spends most or all of their time in the office, due to nature of the work but can be for reasons such as unsuitable home working conditions or a desire for separation of home and work life.
• The office remains a shared space with cultural encouragement for clear desk policies.

About You

We are looking for an individual who is passionate about supporting people and who possesses the following skills and experience:

Essential Criteria:

• You will be able to demonstrate excellent customer service and communication skills to enable you to work with wide range of professionals and the public.
• You will be organised with the ability to problem solve, prioritise, and manage workload using your own initiative.
• You will be competent in all aspects of IT applications, able to meet tight deadlines and produce work to a high standard.
• You will be able to work as part of a team

Desirable Criteria:

• A knowledge of care provisions in North Somerset that support people in the community
• Awareness of legislation relevant to Social Care

What We Offer

At North Somerset Council, we value our employees and provide a supportive and inclusive work environment. We offer:

• Competitive salary and benefits
• Flexible working arrangements
• Local Government Pension
• Opportunities for professional development
• Inclusive Staff groups including Carers, Disabled, LGBTQ+, REACH (Race, Ethnicity, and Cultural Heritage), and Young Staff Forums
• Opportunity to purchase up to an additional 10 days annual leave each year
• Dedicated in house Wellbeing Team
• Salary sacrifice Cycle to Work and Electric Vehicle schemes

Further details of our excellent rewards package can be found in our Benefits booklet.

How to Apply

If you share ourvision and valuesand are ready to make an impact to North Somerset, please select the apply online button below. If you are interested in this exciting opportunity, please submit your application by 11.59pm on the application closing date. When completing our online application form, please detail how you meet the essential criteria for the role.

Contact Information

For further information about the role, please contact Emma Halford-Snook, Personalised Commissioning Manager via email on [e-mail]

Important Information

As a Disability Confident Leader, we guarantee to interview all disabled applicants who meet the essential criteria for the job role.

Interview Date: To be confirmed.

Please note: We are currently only able to accept applications from candidates who have full permission to work in the UK and are unable to provide Sponsorship for this role.

Equal Opportunities

At North Somerset Council we want all our employees to feel valued and appreciated. We aim to ensure equality of opportunity and prevent discrimination irrespective of your sex, gender identity, sexual orientation, religion or belief, race, age, disability, including neurodiversity, if you are married or in a civil partnership or are pregnant or currently on maternity leave. We strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their full, authentic selves to work.

We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff and volunteers to share this commitment.

We reserve the right to close this advertisement early or extend the closing date depending on the number of applications received.