Brokerage Assistant

Connect2Hackney; London Borough of Hackney; On-site; GBP 24,000 - 30,000; Full time

Job summary

Hackney Council is seeking an experienced Brokerage Assistant to join the Commissioning Team within Adult Social Care. You will support sourcing, arranging and updating packages of care, including residential and supported living placements, while working with social workers, care providers and internal teams.

The role emphasizes accurate records, cost information and service coordination, with responsibilities across liaison, data entry, and maintaining relationships with external agencies to

Qualifications

• Experience working within a health or social care environment.
• Experience of residential or supported living placement finding.
• Experience managing relationships with stakeholders within health or social care.
• Strong IT skills and experience using systems to record brokerage activity, customer contact and service information.
• Good administrative skills, including experience with databases, email, spreadsheets and case/contact management systems.
• Strong written and verbal communication skills.
• The ability to manage and prioritise your own workload, respond to changing demands and meet deadlines.
• Experience working and negotiating with external agencies and stakeholders.
• Experience establishing and maintaining effective administrative systems.
• An understanding of confidentiality, data protection and information sharing requirements.

Responsibilities

• Supporting Brokerage Officers to source and arrange suitable care and support packages.
• Liaising with Social Workers/Care Coordinators, Brokerage Officers, Contract Officers, care providers and Finance teams.
• Maintaining the care home vacancy database and ensuring information is accurate and up to date.
• Liaising directly with providers regarding service provision and availability.
• Monitoring provider compliance and escalating issues where appropriate.
• Participating in the team's duty system, responding to and filtering telephone calls, emails and other communications.
• Updating Mosaic and CM2000 as required.
• Maintaining accurate records to support financial information, budget forecasting and community care charging.
• Working closely with teams including Information and Assessment, Care Management, Hospital Discharge and Finance.

Job description

We are looking for an experienced and organised Brokerage Assistant to join the Commissioning Team within Adult Social Care at Hackney Council.

This is an excellent opportunity for someone with experience within health or social care, brokerage, placement finding or care coordination who is confident working with providers, social care professionals and internal teams.

The Role

As a Brokerage Assistant, you will support the Brokerage Team with sourcing, arranging and amending packages of care, including residential and nursing home placements and supported living services. You will also play an important role in maintaining accurate information on placements, support packages, provider availability and associated costs.

Key responsibilities will include:

• Supporting Brokerage Officers to source and arrange suitable care and support packages.
• Liaising with Social Workers/Care Coordinators, Brokerage Officers, Contract Officers, care providers and Finance teams.
• Maintaining the care home vacancy database and ensuring information is accurate and up to date.
• Liaising directly with providers regarding service provision and availability.
• Monitoring provider compliance and escalating issues where appropriate.
• Participating in the team's duty system, responding to and filtering telephone calls, emails and other communications.
• Updating Mosaic and CM2000 as required.
• Maintaining accurate records to support financial information, budget forecasting and community care charging.
• Working closely with teams including Information and Assessment, Care Management, Hospital Discharge and Finance.

About You

We are particularly interested in candidates who have:

• Experience working within a health or social care environment.
• Experience of residential or supported living placement finding.
• Experience managing relationships with stakeholders within health or social care.
• Strong IT skills and experience using systems to record brokerage activity, customer contact and service information.
• Good administrative skills, including experience with databases, email, spreadsheets and case/contact management systems.
• Strong written and verbal communication skills.
• The ability to manage and prioritise your own workload, respond to changing demands and meet deadlines.
• Experience working and negotiating with external agencies and stakeholders.
• Experience establishing and maintaining effective administrative systems.
• An understanding of confidentiality, data protection and information sharing requirements.

Interested?

If you have brokerage, placement-finding or relevant adult social care experience and are looking for your next opportunity within Hackney Council, we'd love to hear from you.