Care Sector Brokerage Support Officer

North Lincolnshire Council; Scunthorpe; Hybrid; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Hybrid working

Office base attendance as required

Learning and development opportunities

Job summary

North Lincolnshire Council is seeking an organised Care Sector Brokerage Support Officer to help arrange regulated care services that meet assessed needs. You will work with Adult Social Care case management teams, social workers, health professionals and providers to source suitable services and ensure value for money.

The role requires strong communication, IT skills (Excel), and the ability to manage multiple priorities.

Qualifications

• Excellent verbal and written communication skills.
• Highly organised with the ability to manage competing priorities and deadlines.
• Strong IT skills, including experience using databases, spreadsheets and Microsoft Office applications, particularly Excel.
• Able to work on own initiative as well as in a team.
• Strong problem-solving and negotiation skills.
• Build and maintain effective working relationships with professionals and care providers.
• Knowledge of administrative support systems and quality assurance processes.
• NVQ Level 2 qualification in a relevant subject, or equivalent knowledge/experience.
• Desirable: successful brokerage experience, caseload management and knowledge of Adult Social Care.

Responsibilities

• Support the brokerage of regulated care services following assessments by Adult Social Care.
• Collaborate with social work teams, health professionals, care providers and partner organisations.
• Source and arrange services ensuring value for money and positive outcomes.
• Review service requests for completeness and accuracy.
• Liaise and negotiate with care providers and social work teams regarding service arrangements.
• Maintain accurate records and processing communications.
• Develop and maintain monitoring systems, reports, and documents.
• Support contract management activities and procurement processes, including uploading documentation and mini-competition processes.
• Provide administrative support and contribute to continuous improvement of brokerage and monitoring systems.

Skills

Excellent communication

Organised

IT skills

Team player

Problem solving

Negotiation

Relationship building

Admin systems knowledge

Care sector knowledge

Education

NVQ Level 2 or equivalent

Tools

Excel

Job description

Are you an organised and proactive individual with excellent communication and administrative skills? Do you enjoy working collaboratively with a wide range of professionals and providers to make a positive difference to people's lives?

We are seeking a Care Sector Brokerage Support Officer to join our Care Sector Development Team. This is an exciting opportunity to support the delivery of adult social care services by helping to arrange regulated care and support services, ensuring that individuals receive services that meet their assessed needs.

About the Role

As a Care Sector Brokerage Support Officer, you will support the brokerage of regulated care services following assessments completed by Adult Social Care case management teams. You will work closely with social work teams, health professionals, care providers and partner organisations to source and arrange appropriate services whilst ensuring value for money and positive outcomes.

Key responsibilities include:

• Supporting the brokerage of regulated care services in line with agreed processes.
• Reviewing and checking service requests to ensure all required information is complete and accurate.
• Liaising and negotiating with care providers and social work teams regarding service arrangements.
• Maintaining accurate electronic and manual records and processing communications in a timely manner.
• Developing and maintaining monitoring systems, spreadsheets, reports, presentations and other documents.
• Supporting contract management activities and procurement processes, including uploading documentation to procurement platforms and assisting with mini-competition award processes.
• Providing administrative support and contributing to the continuous improvement of brokerage and monitoring systems.

About You

We are looking for someone who:

• Has excellent verbal and written communication skills.
• Is highly organised and able to manage competing priorities and deadlines.
• Has strong IT skills, including experience using databases, spreadsheets and Microsoft Office applications, particularly Excel.
• Can work on their own initiative as well as collaboratively within a team.
• Has strong problem-solving and negotiation skills.
• Can build and maintain effective working relationships with a wide range of professionals and care providers.
• Has knowledge of administrative support systems and quality assurance processes.
• Holds an NVQ Level 2 qualification in a relevant subject, or can demonstrate equivalent knowledge, skills and experience.
• Successful brokerage experience, experience of managing a caseload and knowledge of Adult Social Care is desirable.

What We Offer

• Agile and hybrid working arrangements, with attendance at the office base as required.
• Opportunities for learning, development and continuous professional growth.
• The chance to work within a supportive team making a real difference to Adult Social Care services across North Lincolnshire.

For Further Information

For an informal discussion about the role, please contact:

Mark Hamlett

01724296460

Please see attached job description and employee specification which you should refer to when completing your application to demonstrate you meet the essential criteria for the role.

Candidates must be able to evidence their right to work in the UK. Please note the council does not hold a sponsor licence to sponsor people to work in the UK.