Broker Support Assistant - Part Time

Personnel Selection; Fleet; Hybrid; GBP 22,000 - 26,000; Part time

Benefits offered by this job

25 days holiday

Birthday day off

Discretionary annual bonus

Non-contributory pension

Private medical insurance

Life assurance

Enhanced sick pay

Volunteer time off

Income protection

Electric vehicle salary sacrifice

Flu jabs

Eyecare vouchers

Retailer discount

Job summary

Personnel Selection is recruiting a Part Time Broker Support Assistant in Fleet. The role is 4 days per week on a 12-month fixed term contract, with hybrid working after initial training.

Salary is £28k full-time equivalent, with a comprehensive benefits package including 25 days holiday, birthday day off, bonus, pension and private medical insurance. You will assist intermediaries, handle enquiries via phone, email and live chat, and manage the intermediary database along with other

Qualifications

• Experience in financial services, ideally mortgage sector.
• Customer service or sales support background dealing with clients by phone, email and live chat.
• Ability to manage a high workload with accuracy and regulatory awareness.

Responsibilities

• Take inbound calls, emails and live chat from brokers and intermediaries and resolve enquiries.
• Provide technical product and underwriting guidance to intermediaries.
• Support the Sales team and maintain the intermediary database.
• Set up new companies and ensure internal processes are followed.
• Coordinate with Operations for pre- and post-sale queries.
• Keep up to date on company products and competitor offerings.
• Contribute to meeting service standards and team targets.

Skills

Customer service

Sales support

Administration

Communication

MS Office

Job description

We are an established Financial Services company seeking a Part Time Broker Support Assistant to join our team. You will join us on a 12-month fixed term contract, working 4 days a week to cover maternity leave.

We can offer the opportunity to join our Head Office in Fleet working 9am to 5pm hybrid working pattern available after completion of an initial training period. In return, you will receive an equivalent fulltime salary of £28k, plus 25 days' holidays, birthday day off, annual leave buying scheme, discretionary annual bonus, non-contributory pension, private medical insurance, life assurance, enhanced sick pay, paid volunteer time off, income protection, generous family-friendly policies, electric vehicle salary sacrifice scheme, free annual flu jabs, eyecare vouchers, retailer discount and cashback platform, and opportunity to gain formally recognised industry qualifications.

As a Broker Support Assistant, your role provides support to our intermediary partners and the sales process through answering our front-line telephone enquiries, live chat and managing our intermediary database. In summary you will ensure all inbound traffic via phone, email, and live chat are managed and dealt with efficiently and effectively.

This role would suit candidates with experience working within the financial services sector, ideally with mortgage experience, however we would also consider candidates from an estate agency or property development background. Candidates should have previously worked in a similar customer service or sales support role delivering proactive customer service and reactive sales support, where you are dealing with a clients and customers over the phone, via email and live chat.

The key responsibilities are:

• Take responsibility for incoming telephone calls, emails and live chat from brokers and intermediaries, resolving enquires and queries to their satisfaction.
• Provide technical expertise to intermediaries on the company's products and underwriting criteria. Providing technical support to intermediaries and problem solve intermediary portal issues.
• Work with and support the rest of the Sales team
• Maintain the intermediary database and set up new companies ensuring all internal processes are followed.
• Liaise with other Operations departments for pre- and post-sale queries.
• Work collaboratively with all areas of the business.
• Take responsibility for regularly updating own knowledge on company products, processes and procedures to provide the best information at all times.
• Understand and keep up to date on our competitor's products.
• Support team members across sales and the whole business to meet service standards and achieve results.

To be successful for the Part Time Broker Support Assistant you will have previous experience working within financial services ideally in the mortgage sector and have strong customer service, sales support and administration skills delivering proactive customer service where you are used to juggling a high workload and are dealing with a range of clients and customers over the phone, via email and live chat. Experience within a regulatory organisation working in a compliant and regulatory manner would be an advantage. Excellent communication skills, both written and verbal, are essential. You will be PC literate with a good knowledge of Microsoft Office products.

In return we offer a 12 month fixed term contract covering maternity leave, a competitive salary, full benefits package including medical insurance, income protection, contributory pension and more plus 25 days holiday.