Broker Support / Account Manager – Marine, Guy Carpenter

TN United Kingdom; Norwich; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Broker Support Technician to join their Marine Facultative team in Norwich. This hybrid role allows for a blend of office and remote work, providing the opportunity to engage with global marine reinsurance business. The ideal candidate will have a strong focus on client service, excellent organisational skills, and a solid understanding of the London insurance market. Join a vibrant culture that fosters collaboration and professional growth, where your contributions will directly impact clients and communities.

Benefits

Career Development Opportunities

Inclusive Culture

Competitive Benefits

Qualifications

• Proven experience in a technical role within an insurance broker or insurance company.
• Excellent organisational skills with the ability to prioritise workload effectively.

Responsibilities

• Assist brokers in preparing renewal and new business submissions to insurers.
• Draft technical documentation ensuring compliance with quality standards.

Skills

Organisational Skills

Client Focus

Problem-Solving

Attention to Detail

Analytical Skills

Education

Experience in Technical Role

Job description

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Broker Support / Account Manager – Marine, Guy Carpenter, Norwich

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Client:

GB001 Marsh Ltd

Location:

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

ed754d8e54f7

Job Views:

11

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Description:

We are looking for a dynamic, commercially astute professional to become a vital part of our Guy Carpenter Marine Facultative team in Norwich. This hybrid position offers the flexibility of working three days in our Norwich office and 2 days from home, with the opportunity to travel to London.

As a Broker Support Technician, you will provide exceptional support to our brokers, clients, and markets, fostering strong relationships. You will report to the Broker Support Lead and work closely with both brokers and internal teams to service a book of global marine reinsurance business.

We will count on you to:

• Assist brokers in preparing renewal and new business submissions to insurers.
• Draft technical documentation, including slips, endorsements, and evidence of cover, ensuring compliance with Guy Carpenter processes and quality standards.
• Build and maintain strong relationships with service teams (invoicing, claims, and credit control) within Guy Carpenter UK and globally to ensure clients receive best-in-class service.
• Provide proactive support to brokers by coordinating placement activities and ensuring key quality and process targets are met.
• Maintain the highest standards of quality and excellence in service delivery to clients, markets, and colleagues.
• Oversee the complete account management process for your portfolio of accounts, from initial quote through to premium payment and mid-term endorsements.
• Take ownership of query resolution, coordinating with reinsurers, clients, and internal teams to address queries or requests in partnership with brokers.

What you bring:

• Proven experience in a technical role within an insurance broker or insurance company.
• Excellent organisational skills with the ability to prioritise workload effectively.
• A strong client and quality focus.
• Strong problem-solving abilities.
• Knowledge and experience of London insurance markets and/or insurance broking.
• Exceptional attention to detail and accuracy.
• Highly numerate with strong analytical skills.

What makes you stand out:

• An understanding of London market practice, MRC slip production, and regulatory requirements.
• Technical knowledge and experience in marine insurance and/or facultative reinsurance.
• The ability to build, manage, and develop effective relationships.
• A self-starter attitude with a proactive, flexible approach to challenges.

Why join our team:

• We are dedicated to your professional growth, offering career development opportunities, engaging work, and supportive leadership.
• Our vibrant and inclusive culture fosters collaboration with talented colleagues to create innovative solutions that positively impact our clients and communities.
• Our scale provides a wide range of career opportunities, along with competitive benefits and rewards.
• By joining Guy Carpenter, you will work alongside one of the most experienced facultative reinsurance teams in the industry.

Join us at Guy Carpenter and be part of a team that values excellence, collaboration, and growth!

Guy Carpenter, a business of Marsh McLennan (NYSE: MMC), is a leading global risk advisory and reinsurance specialist and broker. Marsh McLennan is a global leader in risk, strategy, and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit guycarp.com, or follow on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive, and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections, and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.