Broker Support / Account Manager - Casualty & Financial Lines

Hbculifestyle; United Kingdom; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

Join a leading global risk advisory and reinsurance specialist as an Account Manager/Broker Support in Norwich. This hybrid role offers the chance to work alongside a dynamic team, providing exceptional support to brokers and clients while ensuring high-quality service delivery. With a focus on professional growth and collaboration, you'll be part of a vibrant and inclusive culture that values excellence and innovation.

Benefits

Professional growth opportunities

Competitive benefits and rewards

Supportive leadership

Qualifications

• Proven experience in account management or broker support.
• Solid technical knowledge and experience in contract drafting.
• Highly numerate with strong analytical skills.

Responsibilities

• Assist brokers in preparing new submissions and maintaining service quality.
• Draft and finalize contracts, ensuring compliance with quality standards.
• Oversee the complete account management process for your portfolio.

Skills

Organisational skills

Problem-solving

Attention to detail

Analytical skills

Education

Experience in account management or broker support

Job description

We are looking for a dynamic and skilled professional to become a vital part of our Guy Carpenter Facultative team in Norwich. T his hybrid position offers the flexibility of working three days in our Norwich office and two days from home, with the opportunity to visit our London office.

As an Account Manager/Broker Support, you will provide exceptional support to our brokers, clients and markets; fostering strong relationships. You will report to the Broker Support Lead and work closely with our Brokers and internal teams from across the business.

We will count on you to:

• Assist brokers in preparing new submissions, maintaining the highest standards of quality and excellence in service delivery to clients, markets, and colleagues.
• Draft and finalise contracts, endorsements, and evidence of cover, ensuring compliance with Guy Carpenter processes and quality standards.
• Build and maintain strong relationships with end-to-end service teams (invoicing, claims, and credit control) within Guy Carpenter UK and globally to ensure clients receive best-in-class service.
• Provide proactive support to brokers by coordinating placement activities and ensuring key quality and process targets are met.
• Liaise with reinsurers, clients, and internal teams to address queries or requests in partnership with brokers.
• Oversee the complete account management process for your portfolio of accounts, from initial quote through to premium payment and mid-cycle endorsements, ensuring seamless service and client satisfaction at every stage.

What you need to have:

• Proven experience in account management or broker support.
• A strong client and quality focus.
• Excellent organisational skills with the ability to prioritise workload effectively.
• Strong problem-solving abilities.
• Solid technical knowledge and experience in contract drafting.
• Exceptional attention to detail and accuracy.
• Highly numerate with strong analytical skills.

What makes you stand out:

• Experience in Casualty/Financial Lines Facultative Reinsurance and/or Insurance.
• Comprehensive end-to-end account management experience.
• In-depth technical knowledge in the field.
• A self-starter attitude with a proactive approach to challenges.

Why join our team:

• We are dedicated to your professional growth, offering development opportunities, engaging work, and supportive leadership.
• Our vibrant and inclusive culture fosters collaboration with talented colleagues to create innovative solutions that positively impact our clients and communities.
• Our scale provides a wide range of career opportunities, along with competitive benefits and rewards.
• By joining the Guy Carpenter Facultative team, you will work alongside one of the most experienced facultative reinsurance teams in the industry.

Join us at Guy Carpenter and be part of a team that values excellence, collaboration, and growth!

Guy Carpenter, a business of Marsh McLennan (NYSE: MMC), is a leading global risk advisory and reinsurance specialist and broker. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit guycarp.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [e-mail].

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.