Senior Claims Examiner

CNA Hardy; London; On-site; GBP 45,000 - 70,000; Full time

Job summary

CNA Hardy is seeking a Senior Claims Examiner to manage complex indemnity claims. The role involves assessing claims, working with various stakeholders, and providing mentorship. Ideal candidates will have proven experience in claims management and skills in negotiation and analysis.

Qualifications

• Proven claims handling experience, preferably in professional indemnity.
• Ability to manage claims proactively and understand policy language.

Responsibilities

• Manage a portfolio of complex professional indemnity claims.
• Coordinate investigations and evaluate claims.
• Provide guidance and mentoring to less experienced staff.

Skills

Analytical skills

Negotiation skills

Problem-solving skills

Communication skills

Education

Significant claims handling experience

Job description

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• With limited supervision, manages a portfolio of complex professional indemnity claims, with a particular focus on claims against construction professionals.
• Interprets more complex or unusual policy coverages and determines if coverages apply to claims submitted, escalating issues as needed.
• Coordinates and performs investigations and evaluates claims through contact with insureds, claimants, business partners, witnesses and experts. Seeks early resolution opportunities.
• Partners with solicitors, customers, brokers, experts and insureds to develop a focused strategy for timely and cost effective resolution of more complex claims.
• Proactively manages claims, setting appropriate reserves in line with reserving philosophy, and authorizing payments within scope of authority.
• Ensures large and significant claims are identified at an early stage and management are notified and kept advised in line with claims handling guidelines.
• Provide guidance, assistance and mentoring to less experienced claims staff and other function areas.
• Utilises negotiation skills to develop complex settlement packages.
• Identifies claims with third party recovery potential and coordinates with subrogation/salvage unit.
• Analyses claims activities. Prepares and presents reports for management. May be responsible for special projects and presentations.
• Keeps current on relevant regulations and issues as well as industry activity and trends.
• Comply with all applicable legal and regulatory requirements and ensure, at a level appropriate to the position, that appropriate measures are in place to ensure this compliance
• May perform additional duties as assigned.
  
  

Key Responsibilities

• With limited supervision, manages a portfolio of complex professional indemnity claims, with a particular focus on claims against construction professionals.
• Interprets more complex or unusual policy coverages and determines if coverages apply to claims submitted, escalating issues as needed.
• Coordinates and performs investigations and evaluates claims through contact with insureds, claimants, business partners, witnesses and experts. Seeks early resolution opportunities.
• Partners with solicitors, customers, brokers, experts and insureds to develop a focused strategy for timely and cost effective resolution of more complex claims.
• Proactively manages claims, setting appropriate reserves in line with reserving philosophy, and authorizing payments within scope of authority.
• Ensures large and significant claims are identified at an early stage and management are notified and kept advised in line with claims handling guidelines.
• Provide guidance, assistance and mentoring to less experienced claims staff and other function areas.
• Utilises negotiation skills to develop complex settlement packages.
• Identifies claims with third party recovery potential and coordinates with subrogation/salvage unit.
• Analyses claims activities. Prepares and presents reports for management. May be responsible for special projects and presentations.
• Keeps current on relevant regulations and issues as well as industry activity and trends.
• Comply with all applicable legal and regulatory requirements and ensure, at a level appropriate to the position, that appropriate measures are in place to ensure this compliance
• May perform additional duties as assigned.
  
  

Skills, Knowledge & Experience

• Significant proven claims handling experience, preferably with a focus on professional indemnity.
• Experience of handling claims against construction professionals preferred.
• Ability to handle claims with a proactive long-term view of business goals and objectives.
• Good understanding of policy language and application of law to policy language and adjusting
• Strong analytical and problem solving skills enabling viable alternative solutions.
• Ability to assess the merits of claims as well as evaluating claims based on a cost benefit analysis.
• Understanding of underwriting risk, disciplines and processes
• Strong interpersonal, communication and negotiation skills. Ability to effectively interact with all levels of CNA Hardy's internal and external business partners.
• Ability to adapt to change and value diverse opinions and ideas.
• Appropriate knowledge of all relevant regulatory and legal requirements applicable to the position
  
  

Additional Information

Company Overview

CNA Hardy is a leading specialist commercial insurance provider for clients within the Lloyd’s and company markets. We are part of CNA Financial Corp, the 8th largest U.S. commercial property and casualty insurance company. Established in 1897, CNA has approximately 7,000 employees, serving businesses and professionals in the U.S., Canada, Europe and Asia. We offer a wide range of products and services, providing a superior suite of insurance solutions that any organisation conducting business requires.

Why Choose CNA Hardy?

For us, the customer comes first.

Our winning proposition is our commitment to our customers: We offer more than just a policy – we deliver distinctive insurance solutions and we promise a superior customer service. How we deliver on this commitment is what sets us apart from the competition. Here are just some of the reasons you should choose us:

• Our people: We recognise that our staff bring our commitment to our customers to life. Our priority is to be a great place to work so we continue to attract, retain and develop the best talent in the market.
• Our product offering: We develop innovative and specialised solutions by product and industry specialism and create certainty for customers through the delivery of underwriting and service excellence. This comprehensive global product offering supported by superior claim and risk control services is hard to replicate.
• Our relationships: We believe in building enduring relationships and want to focus our energy on partnering with customers and producers who value our approach and seek the same.
• Our track record: Our financial strength underpins our contract with our customers. We receive consistently high ratings from AM Best and Standard and Poor’s proving our ability to deliver on our commitment should the worst happen.
  
  

Treating Customers Fairly

• We deal with our Customers in a professional, open and honest way at all times
• Designing and delivering products that meet their needs;
• Ensuring that no claims are unreasonably rejected; and
• Aiming to do things right the first time and putting them right if we get them wrong.
  
  

CNA Hardy is an equal opportunity employer.

The Company

CNA Hardy is a leading specialist commercial insurance provider for clients within the Lloyd’s and company markets. We offer a highly specialised and comprehensive portfolio of innovative and market leading products. Coverage is available to businesses of all sizes for domestic, international and global exposures.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  Insurance

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