Broker Admin Operations Lead – Hybrid (HK)

Marsh & McLennan Companies; Seaton; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global leader in consulting is seeking a talented individual to join their Operations and Technology team. This hybrid role involves leading the Broker Admin team, optimizing processes, and ensuring high-level service to clients. Candidates must have a relevant bachelor's degree and over 5 years of experience in operations, preferably in insurance or employee benefits. Strong multi-tasking abilities and customer service skills are essential. Join a vibrant culture and take advantage of professional development opportunities.

Benefits

Professional development opportunities

Inclusive culture

Flexible work arrangements

Qualifications

• 5+ years operations experience in employee benefits, insurance, or outsourcing services.
• Ability to prioritize and handle multiple tasks in a demanding environment.
• Strong customer service and attention to detail.

Responsibilities

• Lead the Broker Admin team to deliver efficient and effective operations.
• Supervise and coach team members for their personal goals.
• Optimize processes for accuracy and efficiency in operations.
• Monitor operational dashboard to identify impacts on service.
• Manage process improvement projects for operational efficiency.
• Handle billing and commission issues with various stakeholders.
• Resolve client feedback and complaints independently.

Skills

Operations experience

Customer service skills

Attention to detail

Excel skills

Fluent in English

Fluent in Mandarin

Fluent in Cantonese

Education

Bachelor’s degree or above in HR, Insurance, or English

Job description

A global leader in consulting is seeking a talented individual to join their Operations and Technology team. This hybrid role involves leading the Broker Admin team, optimizing processes, and ensuring high-level service to clients. Candidates must have a relevant bachelor's degree and over 5 years of experience in operations, preferably in insurance or employee benefits. Strong multi-tasking abilities and customer service skills are essential. Join a vibrant culture and take advantage of professional development opportunities.