Brighton-Based 1st Line IT Support Engineer (Desk & Service Desk)

Better Days Recruitment; Brighton; Presencial; GBP 28 000 - 32 000; Tempo integral

Resumo da oferta

Better Days Recruitment is seeking a 1st Line IT Desktop/Service Desk Support Engineer for a busy team in central Brighton. The role involves deskside and service desk support across multiple offices, with tickets logged via a system and issues resolved or escalated as needed.

The ideal candidate will be a IT-related degree graduate (or similar), possibly with CompTia, and have about a year of IT support experience. Excellent communication and a proactive, team-oriented approach are essential.

Qualificações

• Graduate with an IT related degree (e.g., Computer Science) or relevant IT course.
• CompTia certification is highly desirable.
• At least 1 year of working IT Support experience in a professional office environment.
• Experience with Active Directory administration.
• Experience with the full Microsoft Office suite.
• MS Office 365 experience is desirable.

Responsabilidades

• Log queries received by telephone or email into a ticketing system and fix basic problems.
• Escalate complex issues to 2nd line and keep users updated until resolution.
• Adhere to Service Level Agreements and communicate progress to users.

Conhecimentos

IT support

Deskside support

Ticketing system

End-user support

Communication skills

Attention to detail

Fast learner

Team player

Formação académica

IT related degree

CompTia

Ferramentas

Active Directory

Microsoft Office Suite

Office 365

Descrição da oferta de emprego

Better Days Recruitment is seeking a 1st Line IT Desktop/Service Desk Support Engineer for a busy team in central Brighton. The role involves deskside and service desk support across multiple offices, with tickets logged via a system and issues resolved or escalated as needed.

The ideal candidate will be a IT-related degree graduate (or similar), possibly with CompTia, and have about a year of IT support experience. Excellent communication and a proactive, team-oriented approach are essential.