1st Line IT Support Engineer

Better Days Recruitment; Brighton; Vor Ort; GBP 28.000 - 32.000; Vollzeit

Zusammenfassung

Better Days Recruitment is seeking a 1st Line IT Desktop/Service Desk Support Engineer for a busy team in central Brighton. The role involves deskside and service desk support across multiple offices, with tickets logged via a system and issues resolved or escalated as needed.

The ideal candidate will be a IT-related degree graduate (or similar), possibly with CompTia, and have about a year of IT support experience. Excellent communication and a proactive, team-oriented approach are essential.

Qualifikationen

• Graduate with an IT related degree (e.g., Computer Science) or relevant IT course.
• CompTia certification is highly desirable.
• At least 1 year of working IT Support experience in a professional office environment.
• Experience with Active Directory administration.
• Experience with the full Microsoft Office suite.
• MS Office 365 experience is desirable.

Aufgaben

• Log queries received by telephone or email into a ticketing system and fix basic problems.
• Escalate complex issues to 2nd line and keep users updated until resolution.
• Adhere to Service Level Agreements and communicate progress to users.

Kenntnisse

IT support

Deskside support

Ticketing system

End-user support

Communication skills

Attention to detail

Fast learner

Team player

Ausbildung

IT related degree

CompTia

Tools

Active Directory

Microsoft Office Suite

Office 365

Jobbeschreibung

Our client is looking for 1st Line IT Desktop/Service Desk Support Engineer to join their busy and growing team. The role is located in central Brighton and you will be based in the Brighton office 4 days a week and the Crawley office, one day a week (this journey is expendable). From early 2027, this role will be based in the Brighton office, 5 days a week.

You will ideally be a Graduate holding an IT related degree and/or completed a CompTia and possess ideally a minimum of one year experience in an IT Support role, this is deskside and service desk. You will be supporting a large number of internal end users across multiple offices, with all 1st line queries using a ticketing system. Helping users to solve technical issues with their computers, hardware and software.

Logging the query that is received by telephone or email onto a ticket system and fixing basic problems according to your experience and then escalating more complex queries to 2nd line. Communicating and updating the user at all times until resolution. Adhering to Service Level Agreements provided by the business.

Great opportunity to grow within your IT support career path! Competitive salary, excellent company benefits and a supportive and friendly team environment on offer.

Skills/Experience/attributes:

• Graduate with an IT Related degree, ideally Computer Science or similar or relevant IT course studied at Secondary education
• CompTia is highly desirable
• At least one year of working experience in an IT Support role in a professional office environment
• Knowledge and experience of Active Directory administration
• Experience of the full Microsoft suite
• MS Office 365 experience is desirable
• Hardware trouble shooting and fault diagnosis
• Knowledge of Word, Excel, Outlook, Teams and PowerPoint
• Outstanding communication skills, face to face, verbally and written
• Good listener and remains calm under pressure
• High attention to detail
• Enjoys learning new skills and a fast learner
• Likes to be part of a team but also working under own initiative