Breakfast Waitress/Waiter

The Westin London City; City of Westminster; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Staff accommodation rates across UK 2%

Death in service cover

Cycle scheme

Tech Scheme

Health Cash Plan (HSF)

Referral Scheme (recruit a friend)

Workplace pension scheme

EAP and wellbeing support

Eyecare vouchers

Pension

Private Medical Insurance

Continuous Learning & Development

Job summary

The Westin London City is seeking a friendly breakfast service team member to warmly greet guests, set up the breakfast area, replenish items and ensure a smooth guest journey each morning.

You will work closely with colleagues to maintain high standards of service, handle guest requests, and support the team during busy periods while upholding 4C Group’s hospitality values.

You will be part of a welcoming, guest‑facing team at a premier hotel in London’s Victoria area.

Qualifications

• You are flexible, approachable, and sociable in nature.
• Able to demonstrate leadership and role-model core values.
• Experience of working in a fast paced and dynamic environment.
• Suitable experience and/ or qualifications in the role.
• You must have the right to work in the UK to be eligible for this role, documented evidence of eligibility will be required from candidates

Responsibilities

• Prepare and set up the breakfast area before service, ensuring it is clean, tidy, and welcoming.
• Greet guests warmly and provide friendly, attentive service throughout breakfast.
• Replenish breakfast items regularly and assist guests with their requests.
• Check guest satisfaction and handle any concerns or complaints professionally.
• Clear tables, wash and store cutlery and equipment, and maintain cleanliness throughout the breakfast area.
• Check deliveries, monitor stock levels, and report any shortages or discrepancies to the Duty Manager.
• Ensure sufficient breakfast supplies are available, including during bank holidays and public holidays.
• Work effectively with colleagues to maintain high standards of service and contribute to a positive guest experience.

Skills

Customer service

Leadership

Team collaboration

Job description

Overview of Role

We are currently looking for a friendly and passionate team member to join our growing team.

Working at our hotel in Comfort Inn Victoria, you will support the guest journey and experience.

The Role

• Prepare and set up the breakfast area before service, ensuring it is clean, tidy, and welcoming.
• Greet guests warmly and provide friendly, attentive service throughout breakfast.
• Replenish breakfast items regularly and assist guests with their requests.
• Check guest satisfaction and handle any concerns or complaints professionally.
• Clear tables, wash and store cutlery and equipment, and maintain cleanliness throughout the breakfast area.
• Check deliveries, monitor stock levels, and report any shortages or discrepancies to the Duty Manager.
• Ensure sufficient breakfast supplies are available, including during bank holidays and public holidays.
• Work effectively with colleagues to maintain high standards of service and contribute to a positive guest experience.

What We Offer:

• Flexible working (subject to role and probationary review)
• Staff accommodation rates across UK Hotels
• Death in service cover
• Cycle scheme
• Tech Scheme
• Health Cash Plan (HSF)
• Referral Scheme (recruit a friend)
• Workplace pension scheme
• Access to EAP and wellbeing support
• Eyecare vouchers
• Pension
• Private Medical Insurance
• Continuous Learning & Development opportunities
• Recognition Programme and social events

The Candidate

• You are flexible, approachable, and sociable in nature.
• Able to demonstrate leadership and role-model core values
• Experience of working in a fast paced and dynamic environment.
• Suitable experience and/ or qualifications in the role
• You must have the right to work in the UK to be eligible for this role, documented evidence of eligibility will be required from candidates

About 4C Group

4C Group is a market-leading property developer and operator with a growing portfolio of hotels, residential and mixed-use developments across the UK, East Africa and Canada. The Group works with major global hospitality brands, including Marriott, Hilton, IHG and Choice, and its portfolio features landmark properties such as The Westin London City and Canopy by Hilton London City, among others. Through thoughtful development, operational excellence and a commitment to sustainable growth, 4C Group creates exceptional places that deliver lasting value for guests, investors and local communities.