Breakfast F&B Guest Care Associate – Growth Path

Leonardo Hotels; City of Edinburgh; Hybrid; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Special room rates across UK & Europe

Recognition scheme with vouchers

Talent referral scheme

Wellbeing calendar

Training and progression programmes

Job summary

Leonardo Royal Hotel Edinburgh is looking for a proactive F&B Breakfast Assistant to provide outstanding guest care and support a seamless breakfast service. You will work with colleagues across departments to enhance the guest experience and uphold safety, policies, and hygiene standards.

You will engage in ongoing training, be part of a caring team, and have access to development programmes and staff perks across Leonardo Hotels.

Qualifications

• Genuine passion for delivering memorable guest moments.
• Flexibility to adapt to changing service environments.
• Hands-on delivery of consistent results in a busy hotel setting.
• Willingness to learn and follow guest care standards.
• Able to communicate suggestions for improvements and accept feedback.

Responsibilities

• Offer exceptional guest care at all times.
• Address guest concerns courteously and promptly.
• Collaborate with colleagues to elevate the guest experience.
• Operate safely, reporting hazards or incidents to management.
• Demonstrate proficiency with Leonardo Hotels products and systems.
• Engage in ongoing training and development.
• Adhere to policies, codes of conduct, and health and safety regulations.

Skills

Genuine passion for guests

Positive service mindset

Pro-active approach

Team player

Effective communicator

Open to feedback

Job description

Leonardo Royal Hotel Edinburgh is looking for a proactive F&B Breakfast Assistant to provide outstanding guest care and support a seamless breakfast service. You will work with colleagues across departments to enhance the guest experience and uphold safety, policies, and hygiene standards.

You will engage in ongoing training, be part of a caring team, and have access to development programmes and staff perks across Leonardo Hotels.