Breakfast Attendant

Highgate; Manchester; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join a premier hospitality management company as a Breakfast Attendant, where you'll provide exceptional service to guests in a welcoming atmosphere. This role involves maintaining cleanliness in the breakfast area, assisting with food and beverage service, and ensuring guest satisfaction through attentive service. Be part of a dynamic team that values innovation and excellence in the hospitality industry. If you have a passion for service and enjoy working in a fast-paced environment, this is the perfect opportunity for you to shine and contribute to a memorable guest experience.

Qualifications

• Strong customer service skills to ensure guest satisfaction.
• Ability to maintain cleanliness and organization in service areas.

Responsibilities

• Provide exceptional service to guests in the breakfast area.
• Clear and reset tables while maintaining cleanliness.
• Support food and beverage service and perform cashiering functions.

Skills

Customer Service

Attention to Detail

Time Management

Education

High School Diploma

Job description

Compensation Type

Hourly

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20 billion and generates over $5 billion in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also develops bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive performance and maximize asset value. With an executive team comprising some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location

Springhill Suites Manchester, 975 Perimeter Rd, Manchester, NH 03103

Overview

The Breakfast Attendant is responsible for providing exceptional service to guests in an efficient and courteous manner within the complimentary breakfast area of a hotel.

Responsibilities

1. Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
2. Maintain a high standard of personal appearance and grooming, including wearing the proper uniform and name tag when working.
3. Greet and seat guests at appropriate tables in a timely manner.
4. Ensure quality control of menus regarding cleanliness and appearance.
5. Clear, clean, and reset tables/hotel spaces per client requests or management instructions.
6. Ensure all service areas are stocked, organized, clean, and neat, and all side work is completed each shift.
7. Accommodate any special requests made by guests and offer appropriate alternatives when necessary.
8. Communicate with all departments regarding in-house VIPs.
9. Support all areas of beverage and food service, including washing dishes by hand or using a dishwasher, restocking dishes, glassware, utensils, pots, and pans, and cleaning floors, tables, walls, refrigerators, and meat blocks. Also, move trash and garbage to designated areas.
10. Have a complete knowledge of standards of service for receiving room service orders.
11. Maintain thorough knowledge of menus and current specials across departments.
12. Carry out cashiering functions, including closing checks and completing end-of-shift paperwork.
13. Perform opening and closing procedures and side work duties according to station rotation.
14. Answer questions about the hotel, brand standards, guest expectations, local attractions, and activities.
15. Perform any other duties or attend meetings as requested by management.
16. Produce high-quality drinks, including specialty coffee, tea, cocktails, and other beverage requests as required.