Front Office Attendant

Treehouse Manchester; Manchester; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a forward-thinking hotel that emphasizes the importance of guest experience. As a Front Office Attendant, you'll play a crucial role in welcoming guests and ensuring their stay is seamless and enjoyable. With a commitment to inclusivity and a vibrant work environment, this role offers opportunities for personal and professional growth. Enjoy a range of perks including health and wellness programs, flexible working arrangements, and career advancement opportunities. Be part of a team that values service, community, and a playful approach to hospitality.

Benefits

Inclusive & equitable work environment

Team Member recognition programs

Pay it Forward: annual volunteer day

Cycle schemes

Mental health training

Health & Wellness programs

Discounts across properties

Enhanced holidays: up to 33 days

Optional private medical schemes

Free food on shift

Qualifications

• Minimum of 2 years experience in guest or customer service.
• Passionate about hotel operations and guest service.

Responsibilities

• Ensure every guest's experience is personable and relaxing.
• Provide impeccable service as the first point of contact.

Skills

Customer Service

Teamwork

Multi-tasking

Detail-oriented

Flexibility

Job description

Job Description

Grow with us...

The Front Office team at Treehouse Hotels is at the heart of every hotel, and our front-of-house staff are some of the most important members of the team because they are the first to meet our guests. They have the first opportunity to provide impeccable service and often offer the first glimpse of our brand's best self. We are currently searching for a warm, welcoming, articulate Front Office attendant to ensure that every guest's experience is personable, relaxing, and effortless from arrival to departure and throughout their stay. If you love meeting new people, providing excellent service, and helping grow a great brand, we'd love to chat.

About You

Passionate about hotel operations and guest service with a minimum of 2 years of similar work experience.

Experience in guest or customer service, a team player, hardworking, a multi-tasker, and detail-oriented.

Flexible, approachable, and with a can-do attitude.

About us

Within Treehouse Manchester, every detail is imagined through the carefree, optimistic lens of childhood and balanced with a distinctly modern sensibility. With attentive service, locally inspired amenities, thoughtful programming, and reimagined culinary delights curated by celebrated local chefs Sam Grainger and Mary-Ellen McTague, we offer two restaurants, a panoramic rooftop bar, and a secret hideaway to explore. We embrace playfulness and freedom.

Our culture is caring and thoughtful, delivering good-natured and informed service to evoke a sense of fulfillment and well-being. As part of our team, you can enjoy activities and perks that support your passion for nature, such as:

• Designed by Nature work environment
• Inclusive & equitable work environment for all
• Team Member recognition programs
• Pay it Forward: an annual day to volunteer, plus hotel-organized volunteer opportunities throughout the year
• Earth day giving back activities
• Cycle schemes
• Mental health training and collaborations with So Let's Talk, Coin & Co, and more
• Life Harmony: a refreshed approach to flexible working
• Health & Wellness programs throughout the year
• Discounts across our properties and venues worldwide for all team members
• Paid breaks for leaders
• Enhanced holidays: up to 33 days for all
• Optional private medical schemes with optical and dental coverage
• Paid sickness absence for all
• Increased pension scheme offerings
• Career advancement opportunities as we grow rapidly worldwide
• Wagestream financial planning services
• Recommend-a-friend schemes
• Free food on shift in our top-quality team spaces in Manchester

It's 1 World

Creating a culture of inclusivity is our responsibility as human beings—to each other and to the beautiful world we share. We are committed to fostering diverse and equitable representation within our community of team members, guests, and partners.

Starwood Hotels is an Equal Opportunity Employer.