Breakfast Assistant — Flexible Hours, Warm Guest Service

The Grand Hotel Birmingham Limited; Birmingham; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

Service charge and gratuities

Staff meals

Discounts on hospitality locations

Annual complimentary stay

Job summary

The Grand Hotel Birmingham Limited is seeking a Breakfast Assistant to help start guests' day with warmth and flair. You will provide friendly, generous service, know the menus, and ensure a guest-centric journey from the moment guests arrive until they depart.

Typical shifts are early morning, with a flexible approach to weekdays and weekends. Benefits include service charges, staff meals, and extensive staff perks across De Vere properties.

Qualifications

• Strong customer-service orientation and friendly demeanour.
• Ability to communicate clearly and pass information politely to guests.
• Willingness to learn and apply oneself in a hospitality role.
• Fully flexible to work shift patterns including weekdays and weekends.
• No prior experience required but an eager attitude is essential.

Responsibilities

• Promote a welcoming image and assist guests promptly.
• Know menus well and answer questions with recommendations.
• Follow service steps to keep guest-focused service.
• Build rapport with guests to maximise sales opportunities.
• Contribute to a warm environment for guests and colleagues.

Skills

Customer service

Communication

Flexibility

Teamwork

Job description

The Grand Hotel Birmingham Limited is seeking a Breakfast Assistant to help start guests' day with warmth and flair. You will provide friendly, generous service, know the menus, and ensure a guest-centric journey from the moment guests arrive until they depart.

Typical shifts are early morning, with a flexible approach to weekdays and weekends. Benefits include service charges, staff meals, and extensive staff perks across De Vere properties.