Breakdown Controller

Kemp Recruitment; Calverley; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Pension 4%

Death in Service

Health Plan

GP access

Employee support

Training opportunities

Retail discounts

Cycle to Work

Occupational health

Mortgage advice

Job summary

Kemp Recruitment is seeking a Breakdown Controller in Halifax to oversee maintenance, repair and breakdown activities while delivering excellent customer service. You will log repair requests, schedule Field Service Engineers, and keep customers updated on progress.

This permanent role is 3.5 days per week (39.75 hours) with a salary of £28,000 and a benefits package including pension, life cover and health plans.

Qualifications

• Experience gained in a similar role is required.
• Knowledge of the HGV sector would be beneficial.

Responsibilities

• Manage customer calls, log repair requests and respond to service enquiries in a professional and timely manner.
• Schedule and coordinate Field Service Engineers, adjusting resources to meet changing customer and business requirements.
• Maintain regular communication with customers providing updates on job progress and completed or outstanding service work.
• Accurately record service jobs, vehicle parts sales and service documentation within internal systems.
• Liaise with the Service Supervisor, Service Manager and technical team to resolve issues and ensure efficient service delivery.
• Collaborate with internal departments to support service operations, projects and continuous improvement initiatives.
• Provide administrative support to the service team and undertake additional duties as required to meet business needs of Field Service Engineering resource according to capacity and geographical location.

Skills

Experience in breakdown control

HGV sector knowledge

Job description

Position: Breakdown Controller

Location: Halifax

Salary: £28,000

Shift: 3.5 days per week / 39.75hrs

Hours: 7am-7pm (Sat, Sun & Mon), 7am-1.30pm (Tues)

Contract: Permanent position

Benefits: 25 days annual leave plus Bank Holidays (pro rata for part-time employees). Enhanced benefits package, including a 4% employer pension contribution, 3x salary Death in Service cover, company-funded Health Shield Medical Cash Plan and 24/7 GP access. Employee Assistance Programme, providing confidential wellbeing, financial, legal and counselling support. Training and development opportunities, including equipment training, management development and apprenticeships. Additional employee perks, including retail discounts, Cycle to Work scheme, occupational health support and free independent mortgage advice.

Breakdown Controller opportunity

Support the supervision of maintenance, repair, and breakdown activities while delivering excellent customer service. Ensure requests are managed efficiently, cost-effectively, and in a timely manner, working collaboratively with the service team and other departments to maintain strong relationships with internal and external customers. The hours of work are 7am-7pm (Sat, Sun & Mon) and 7am-1.30pm (Tues)

Duties of the Breakdown Controller

• Manage customer calls, log repair requests and respond to service enquiries in a professional and timely manner.
• Schedule and coordinate Field Service Engineers, adjusting resources to meet changing customer and business requirements.
• Maintain regular communication with customers providing updates on job progress and completed or outstanding service work.
• Accurately record service jobs, vehicle parts sales and service documentation within internal systems.
• Liaise with the Service Supervisor, Service Manager and technical team to resolve issues and ensure efficient service delivery.
• Collaborate with internal departments to support service operations, projects and continuous improvement initiatives.
• Provide administrative support to the service team and undertake additional duties as required to meet business needs of Field Service Engineering resource according to capacity and geographical location.

Required skills for the Breakdown Controller

• Experience gained in a similar role is required
• Knowledge of the HGV sector would be beneficial