Brand Specialist (Supervisor) - Progressive Accessories

Selfridges; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading retail company seeks a Brand Specialist (Supervisor) for their Progressive Accessories department in London. You'll deliver excellent customer service, motivate your team, and build client relationships, all while embodying the brand's values. This flexible role requires strong communication and sales skills to meet targets and enhance customer experiences.

Qualifications

• Driven by sales, CRM, and NPS targets.
• Great communicator, passionate about products.
• Collaborative leader and approachable support for team.

Responsibilities

• Deliver exceptional service and manage complaints.
• Motivate colleagues by sharing product knowledge.
• Develop client relationships through personalized service.

Skills

Communication

Sales expertise

Customer service

Team collaboration

Job description

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Brand Specialist (Supervisor) - Progressive Accessories, London

Client: Selfridges

Location: London, United Kingdom

Job Category: Other

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EU work permit required: Yes

Job Reference: eaf0da473dc5

Job Views: 5

Posted: 22.06.2025

Expiry Date: 06.08.2025

Job Description:

Brand Specialist (Supervisor) - Progressive Accessories

Job Introduction

As Brand Specialist you will:

• Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience, and effectively managing complaints when they arise.
• Excite and motivate other colleagues in your department by sharing your knowledge of your brand, communicating stories of newness, product exclusives, and other info to help drive sales and deliver product knowledge through training.
• Take responsibility for tasks that may go beyond role expectations, spot opportunities to improve business, customer service, and retail standards.
• Follow health and safety procedures and security protocols, actively preventing stock loss.
• Adapt to daily challenges. This flexible role may require working in different departments, bringing your service excellence and collaborative spirit.
• Build and develop your own client base by using your exceptional service skills to nurture customer relationships through personalized service.

A bit about you:

• You are driven by numbers, with sales, CRM, and NPS targets. Even if you haven't had extensive exposure to this data, you have curiosity and a desire to learn.
• You are a great communicator, passionate about our products, capable of delivering inspiring brand training to your team.
• You are well-informed about competitors and market trends.
• You are recognized as a sales and service expert.
• You are collaborative, keeping your team informed about successes, challenges, and customer feedback.
• You are approachable, a leader in your department, invested in your team, and available for support and coaching.
• You take pride in your store, responsible for stock replenishment, maintaining standards, and inspiring others.
• You embody our values, being a trusted and respected colleague.

This role requires flexibility, as responsibilities may change according to business needs.