Brand Experience Manager: Elevate Service & Sales

Reiss Limited; Sheffield; On-site; GBP 21,000 - 27,000; Full time

Job summary

Reiss Limited is seeking a proactive team leader to support styling, educate staff on brand identity, and uphold our standards across the store. You will help drive the Reiss Experience in every customer interaction and ensure the team stays aligned with brand values.

In this role you will motivate the team to meet targets, manage daily operations, train on product knowledge, and maintain a compliant, safe, and high-performing environment—delivering exceptional service and a premium in-store

Responsibilities

• Supports the team in representing the brand with their personal styling
• Educates the team on our brand identity and ways of working
• Supports the team through change
• Works well under pressure
• Ensures the team understand and conduct themselves in line with our brand values
• Makes sure all aspects of silent-service, brand standards and store cleanliness are maintained
• Communicates relevant company news to the team
• Supports the team to deliver an elevated service experience
• Supports the team in delivering the Reiss Experience across all customer interactions and touchpoints
• Sets the team up to prioritise the customer, making sure that they always feel appreciated and valued
• Educates the team so they can inspire and advise customers about all available products and services
• Ensures the team build and nurture customer relationships, increasing a loyal customer base
• Helps the team keep up to date with all product, fabrics, design direction, latest trends to inspire and style outfits to suit the customers
• Supports the team to achieve targets and deliver expected results
• Understands store targets, budgets and KPI levers
• Motivates and helps the team to deliver personal sales targets and KPI's
• Supports the team to use all tools and services available to achieve personal targets
• Meets deadlines by planning, prioritising and effectively delegating
• Drive sales using all commercial reports to take necessary action
• Helps the team to understand what is required of them in their role and the impact they have on the business
• Supports the team maintain a safe and operationally efficient store environment
• Supports the team in adhering to all company policies and procedures
• Complies with all health and safety checks and procedures in store
• Ensures the store is opened and closed safely and efficiently
• Actions replenishment and deliveries within deadlines
• Meets all online and stock-out deadlines
• Investigates and resolve any operational issues i.e. till discrepancies, stock loss
• Ensures BoH areas are maintained correctly in line with the company standards
• Deploys the team effectively across the store to complete required tasks and meet deadlines
• Supports the team to become a high-performing team
• Adapts their communication style for individuals
• Has a high level of emotional maturity to get the best from themselves and their team
• Provides clarity when providing instructions or giving direction
• Recognises achievements gives praise as well as constructive feedback to improve performance
• Resolves any performance issues within the team and takes appropriate action i.e. using ROC's
• Completes training and regular performance conversations, setting clear goals
• Helps the team to think for themselves by asking questions
• Encourages the team to share their point of view
• Knows when to escape difficult situations to management
• Contributes to a diverse and inclusive environment

Job description

Reiss Limited is seeking a proactive team leader to support styling, educate staff on brand identity, and uphold our standards across the store. You will help drive the Reiss Experience in every customer interaction and ensure the team stays aligned with brand values.

In this role you will motivate the team to meet targets, manage daily operations, train on product knowledge, and maintain a compliant, safe, and high-performing environment—delivering exceptional service and a premium in-store