Luxury Retail Sales Manager — Lead Team & Elevate Service

FashionUnited Group; Stratford-upon-Avon; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Business wear allowance

Employee discount up to 75%

Sales and service bonus scheme

Refer a friend bonus scheme

Structured training and development

Employee Assistance Programmes: Retail

25 days of holiday

Job summary

REISS, a leading luxury fashion brand, invites applications for a Sales Manager to join our retail team in the United Kingdom. You will support the management team, motivate staff to hit targets, and maintain a safe, efficient store environment.

Your responsibilities include delivering premium customer service, coaching your team, driving sales via KPI monitoring, and ensuring clear communication of the business plan across the team.

Qualifications

• Previous experience of supervising a team.
• Strong background in a customer facing role ideally within a premium or luxury environment.
• Ability to guide and coach others.
• Flexibility and ability to adapt to changing priorities.
• Ability to work in a fast-paced retail environment.
• Have excellent communication and interpersonal skills.
• Have excellent organisational and decision-making skills.
• Excels under pressure.

Responsibilities

• Delivering a premium, genuine and tailored customer service experience which exceeds our customers’ expectations.
• You act as a role model; inspiring and guiding your team with dedication, integrity and genuine warmth.
• Drive sales by monitoring the team’s KPIs and leading by example with exceptional service.
• Work with the store leadership team to ensure clarity of business plan is cascaded throughout the team.
• Providing an in depth knowledge of our brand and our products to our customers and your team.
• Actively engage and undertake duties that supports the store operations.
• Delivering team briefs and contribute to team meetings.
• Supporting the store management in assisting with team development.

Skills

Supervising a team

Premium customer service

Guide and coach others

Flexibility

Fast-paced retail

Communication skills

Organisational skills

Decision making under pressure

Job description

REISS, a leading luxury fashion brand, invites applications for a Sales Manager to join our retail team in the United Kingdom. You will support the management team, motivate staff to hit targets, and maintain a safe, efficient store environment.

Your responsibilities include delivering premium customer service, coaching your team, driving sales via KPI monitoring, and ensuring clear communication of the business plan across the team.