Brand Experience Floor Lead

Reiss Limited; Sheffield; On-site; GBP 23,000 - 29,000; Full time

Job summary

Reiss Limited is seeking a store leadership team member to support the brand across customer interactions and operations. You will mentor staff, uphold brand standards, and drive an elevated service experience.

You’ll educate teams on product, trends, and styling to inspire customers, while ensuring store targets, budgets, and KPI levers are understood and pursued. This role prioritises the customer and maintains a safe, compliant shop floor.

Qualifications

Responsibilities

• Supports team in representing the brand through personal styling.
• Educates the team on brand identity and ways of working.
• Supports the team through change.
• Works well under pressure.
• Ensures the team understand and conduct themselves in line with our brand values.
• Maintains all aspects of silent-service, brand standards and store cleanliness.
• Communicates relevant company news to the team.
• Supports the team to deliver an elevated service experience.
• Supports the team in delivering the Reiss Experience across all customer interactions and touchpoints.
• Sets the team up to prioritise the customer, ensuring they feel appreciated and valued.
• Educates the team to inspire and advise customers about products and services.
• Ensures the team builds and nurtures customer relationships, increasing loyalty.
• Keeps up to date with product, fabrics, design direction, and trends to style outfits.
• Supports the team to achieve targets and deliver expected results.
• Understands store targets, budgets and KPI levers.
• Motivates the team to meet personal sales targets and KPI's.
• Helps the team use all tools and services to achieve targets.
• Meets deadlines by planning, prioritising and delegating.
• Drives sales using commercial reports to take action.
• Conveys what is required of the role and its impact on the business.
• Supports maintaining a safe and efficient store environment.
• Adheres to all company policies and procedures.
• Performs health and safety checks in store.
• Opens and closes the store safely and efficiently.
• Manages replenishment and deliveries within deadlines.
• Meets all online and stock-out deadlines.
• Investigates operational issues such as till discrepancies and stock loss.
• Keeps Back of House areas aligned with company standards.
• Deploys the team to complete tasks and meet deadlines.
• Supports the team to become a high-performing unit.
• Adapts communication style for individuals.
• Maintains emotional maturity to get the best from the team.
• Provides clear instructions and direction.
• Recognises achievements and provides constructive feedback.
• Resolves performance issues appropriately using ROC's.
• Completes training and regular performance conversations with clear goals.
• Encourages independent thinking by asking questions.
• Encourages sharing of viewpoints.
• Knows when to escalate to management.
• Contributes to a diverse and inclusive environment.

Job description

Reiss Limited is seeking a store leadership team member to support the brand across customer interactions and operations. You will mentor staff, uphold brand standards, and drive an elevated service experience.

You’ll educate teams on product, trends, and styling to inspire customers, while ensuring store targets, budgets, and KPI levers are understood and pursued. This role prioritises the customer and maintains a safe, compliant shop floor.