Brand Experience Leader

SELFRIDGES; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

Selfridges is seeking a Brand Specialist (Supervisor) for Givenchy Accessories on a full-time basis. You will deliver exceptional service by sharing product knowledge and managing customer experiences while safeguarding stock and standards.

You will excite and mentor colleagues through brand stories, product exclusives and training, driving sales and nurturing client relationships with a personal service approach across departments as needed.

Qualifications

• Experience in brand and product training preferred.
• Strong communication skills and passion for cosmetics fashion.

Responsibilities

• Deliver exceptional service to customers with product knowledge and handle complaints.
• Inspire and train colleagues by sharing brand stories and new product information.
• Take responsibility beyond role and identify opportunities to improve service and retail standards.
• Follow health and safety and security procedures to prevent stock loss.
• Be adaptable across departments and maintain service excellence.
• Grow your client base with personalised service.

Skills

Sales targets

CRM

NPS targets

Communication

Brand training

Competitor knowledge

Sales & service expert

Leadership

Stock replenishment

Job description

Selfridges is seeking a Brand Specialist (Supervisor) for Givenchy Accessories on a full-time basis. You will deliver exceptional service by sharing product knowledge and managing customer experiences while safeguarding stock and standards.

You will excite and mentor colleagues through brand stories, product exclusives and training, driving sales and nurturing client relationships with a personal service approach across departments as needed.