Brand Specialist (Supervisor) - Givenchy Accessories (Full-Time)

SELFRIDGES; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

Selfridges is seeking a Brand Specialist (Supervisor) for Givenchy Accessories on a full-time basis. You will deliver exceptional service by sharing product knowledge and managing customer experiences while safeguarding stock and standards.

You will excite and mentor colleagues through brand stories, product exclusives and training, driving sales and nurturing client relationships with a personal service approach across departments as needed.

Qualifications

• Experience in brand and product training preferred.
• Strong communication skills and passion for cosmetics fashion.

Responsibilities

• Deliver exceptional service to customers with product knowledge and handle complaints.
• Inspire and train colleagues by sharing brand stories and new product information.
• Take responsibility beyond role and identify opportunities to improve service and retail standards.
• Follow health and safety and security procedures to prevent stock loss.
• Be adaptable across departments and maintain service excellence.
• Grow your client base with personalised service.

Skills

Sales targets

CRM

NPS targets

Communication

Brand training

Competitor knowledge

Sales & service expert

Leadership

Stock replenishment

Job description

Brand Specialist (Supervisor) - Givenchy Accessories (Full-time)

Job Introduction

As Brand Specialist you will:

• Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise
• Excite and motivate other colleagues in your department, by sharing your knowledge of your brand, communicating stories of newness, product exclusives and other info to help drive sales to deliver product knowledge, cascading this information via training
• Understand the need to take responsibility for tasks that may go beyond the role expectation, spot opportunities to improve business, customer service and retail standards
• Understand and follow health and safety procedures and security procedures, and play an active role in preventing stock loss
• Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you
• Build and develop your own client base. Using your exceptional service skills to nurture customer relationships, that you will maintain through your unique personal service

A bit about you:

• All over the numbers. You will be set sales, CRM, and NPS targets...to name a few. So even if you haven't had much first hand exposure to this data, you will have the curiosity and appetite to learn more
• A great communicator. Passionate about our products as well, this combination will mean you can deliver inspiring brand training to your team
• Well informed. You will make it your business to know what our competitors are up to
• Known to be a sales and service expert
• Collaborative. Your brand partner or contact within our own team will rely on you to keep them informed, whether successes, challenges or customer feedback
• Approachable. You will be a leader in your department and will be invested in your wider team and on hand for requests, be they queries, coaching support
• A proud shopkeeper. It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same
• An example of our values, a trusted and respected colleague

This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.

Selfridges