Brand Experience Lead | Retail Counter Manager

The Estée Lauder Companies Inc.; Gateshead; On-site; GBP 26,000 - 38,000; Full time

Job summary

The Estée Lauder Companies Inc. is seeking a Counter Lead to support the Brand in driving sales turnover and market share while remaining consumer-focused.

The role emphasises delivering an excellent customer experience, maintaining brand standards and executing local marketing initiatives. As Counter Lead, you will manage replenishment, stock, and merchandising, ensuring outstanding service and adherence to company guidelines.

Qualifications

• Experience in a fast-paced retail and/or consumer facing environment.
• Ability to drive self-development.
• Commercial understanding and awareness of industry.
• Effective communication, organisation and prioritisation skills.

Responsibilities

• Reflect a credible and professional Brand image to all consumers.
• Maximise sales through selling, providing excellent service and retail standards.
• Understand daily/weekly targets and plan local initiatives.
• Deliver the Brand Strategy and local marketing & events.
• Plan stock deliveries, housekeeping, displays and pricing.

Skills

Retail experience

Customer service

Communication

Brand awareness

Stock management

Job description

The Estée Lauder Companies Inc. is seeking a Counter Lead to support the Brand in driving sales turnover and market share while remaining consumer-focused.

The role emphasises delivering an excellent customer experience, maintaining brand standards and executing local marketing initiatives. As Counter Lead, you will manage replenishment, stock, and merchandising, ensuring outstanding service and adherence to company guidelines.