Brand Counter Lead - Sales, Service & Events

The Estée Lauder Companies Inc.; Cardiff; On-site; GBP 23,000 - 30,000; Full time

Job summary

The Estée Lauder Companies Inc. is seeking a Counter Lead to support the brand at a Cardiff counter. You will aim to drive sales turnover and market share by focusing on the customer experience and brand presentation.

The role requires maintaining a professional appearance and delivering outstanding service, while coordinating with retailers and events teams to maximise opportunities. As Counter Lead, you will manage daily operations, monitor stock, support training, and ensure compliance with

Qualifications

• Experience in a fast-paced retail and/or consumer facing environment.
• Strong communication, organisation and prioritisation skills.
• Ability to drive self-development and brand standards.
• Familiarity with local marketing and events planning is a plus.

Responsibilities

• Reflect a credible and professional Brand image to all consumers at all times.
• Maximise sales through selling, providing excellent service and retail standards.
• Plan and implement local marketing & events initiatives aligned to retailer activity.
• Deliver excellence in service and maintain a zero complaints mindset.
• Use digital tools to keep knowledge up to date and enhance the brand presence.

Skills

Customer service

Retail knowledge

Communication

Merchandising

Job description

The Estée Lauder Companies Inc. is seeking a Counter Lead to support the brand at a Cardiff counter. You will aim to drive sales turnover and market share by focusing on the customer experience and brand presentation.

The role requires maintaining a professional appearance and delivering outstanding service, while coordinating with retailers and events teams to maximise opportunities. As Counter Lead, you will manage daily operations, monitor stock, support training, and ensure compliance with