Brand Counter Lead: Sales & Service Champion

The Estée Lauder Companies; Glasgow; On-site; GBP 23,000 - 29,000; Full time

Job summary

The Estée Lauder Companies are seeking a Counter Lead in Glasgow to support brand performance by staying consumer-focused, driving sales, and upholding brand image. You will lead store standards, manage local events, and exploit multi-channel opportunities to grow a loyal customer base.

Ich demand a proactive approach to product knowledge, service excellence, and compliance with company procedures, ensuring refunds and complaints are resolved and health & safety standards are met.

Qualifications

• Experience in a fast-paced retail and/or consumer facing environment.
• Ability to drive self-development.
• Commercial understanding and awareness of industry.
• Effective communication, organisation and prioritisation skills.

Responsibilities

• Drive sales turnover and market share while maintaining consumer focus.
• Maintain high retail standards and visuals in-store.
• Plan and execute local marketing and events aligned to retailer activity.
• Utilise digital tools/social media to support brand image and sales.
• Manage refunds and complaints per company guidelines.
• Ensure health & safety, stock control, and audits meet standards.

Skills

Commercial awareness

Communication

Organisation & prioritisation

Self-development

Job description

The Estée Lauder Companies are seeking a Counter Lead in Glasgow to support brand performance by staying consumer-focused, driving sales, and upholding brand image. You will lead store standards, manage local events, and exploit multi-channel opportunities to grow a loyal customer base.

Ich demand a proactive approach to product knowledge, service excellence, and compliance with company procedures, ensuring refunds and complaints are resolved and health & safety standards are met.