Brand Consultant

Le Creuset; Stratford-upon-Avon; On-site; GBP 17,000 - 22,000; Part time

Job summary

Le Creuset invites you to join our Stratford team as a Brand Consultant, taking ownership of the brand presentation on the shop floor and delivering premium customer experiences.

You will work five days a week (Mon, Thu–Sun), 38 hours, in-store at John Lewis Stratford. The role is part-time temporary through 31 January 2027, focusing on sales, product knowledge, and outstanding service that reflects our heritage and premium brand.

Responsibilities

• Welcome customers into the kitchen and guide them through the product menu, helping them select Le Creuset pieces.
• Escort customers to tills when needed and turn interactions into sales opportunities to meet targets.
• Present and plate up Le Creuset products as defined by the Senior National Account Manager, ensuring premium displays.

Job description

Where passion meets premium – join our team!

Location: John Lewis Stratford, United Kingdom

Employment type: Part time temporary until 31/01/2027

Weekly hours: 38 hours over 5 days per week, Monday, Thursday to Sunday

At Le Creuset, every dish begins with a story - and every story begins with people. Since 1925, we’ve brought generations together around the table, transforming everyday meals into cherished memories. Our legacy is built on colour, craft, and a deep passion for innovation - shaped as much by our iconic products as by the people who bring them to life. We’re not just creating cookware; we’re creating moments that last a lifetime. If you’re inspired by heritage, driven by creativity, and ready to shape the future of the kitchen, we’d love to welcome you into our story.

The Recipe for Success: Role Summary

Join the vibrant world of Le Creuset as a Brand Consultant, where y ou’ll take full ownership of the “kitchen” for your designated account, ensuring every operational ingredient blends perfectly to showcase our Brand at its best. Working side‑by‑side with your National Merchandiser Executive, you’ll help cook up exceptional sales results, serve outstanding customer experiences, and keep our Brand looking premium and perfectly presented on the “shop-floor menu” at all times.

What’s on your Daily Menu:
These are the everyday ingredients you'll be working with:

Welcome every customer into the “kitchen” with warmth and enthusiasm, guide them through our product “menu,” support them in choosing the perfect Le Creuset pieces, escort them to the tills when needed, and turn every interaction into a delicious sales opportunity that helps us meet our targets.

Present and “plate up” Le Creuset products exactly as defined by the Senior National Account Manager, ensuring our displays always look good enough to eat.

Follow Le Creuset and Store visual merchandising “recipes,” including range guides, POS materials, and product storytelling, while also:

Keeping displays spotless, bright, and appetising.

Ensuring shelves are always fully “stocked up” with fresh product.

Ticketing items clearly and accurately, no missing ingredients!

Maintaining a clean and tidy workspace through regular housekeeping, including dusting, sweeping, and removing clutter.

Serve up exceptional product knowledge using Le Creuset’s sales “techniques”, explaining suitability, care instructions, cooking benefits, and those special ingredients that make our products unique.

When required, demonstrate the features and benefits of Le Creuset products, bringing them to life and giving customers a true taste of what they can do.

Handle customer queries and complaints, whether in‑store or by phone, with calm professionalism, following Le Creuset and store policies to ensure every issue is resolved quickly and leaves customers fully satisfied.

Immediately report any customer complaints or product issues to the Senior National Account Manager or Customer Service team, ensuring nothing gets left to simmer unattended.

What’s on your Seasonal Menu:
These duties appear when the business recipe calls for something special:

Stay in close contact with the Senior National Account Manager, sharing updates on current and future promotions, sales performance, buying trends, colours in demand, and prime display locations.

Support the Senior National Account Manager in showcasing new ranges or promotional lines to store teams, helping cook up creative merchandising solutions ready for launch.

Provide a weekly update call to the Senior National Account Manager to keep everything running smoothly behind the scenes.

Assist with stock takes as directed, ensuring every count is measured precisely and follows company guidelines, no missing ingredients allowed!

The Perfect Blend:
What We’re Looking For

We’re looking for someone who can take full ownership of the day‑to‑day “ingredients” that keep our brand performing at its best within their assigned account. You’ll work closely with your National Merchandiser Executive to ensure everything comes together seamlessly, driving strong sales, delivering exceptional customer service, and maintaining the premium, polished presentation that Le Creuset is known for in every store environment.

You’ll bring a well‑seasoned blend of retail sales experience, confidently serving customers and helping them find the perfect addition to their kitchen.

A background in cookware sales adds extra depth to your flavour, and being familiar with the current Le Creuset range is the cherry on top.

Above all, you’ll have a genuine passion for cooking, someone who loves great food, great tools, and sharing that enthusiasm with every customer who walks through the door.

Skills & Qualifications - Essential Ingredients

You’ll bring a well‑balanced mix of essential “kitchen skills,” including solid numerical and literacy abilities to keep every recipe accurate and on track.

Your confident verbal communication ensures you can serve information smoothly to both colleagues and customers.

Exceptional customer service is the final key ingredient, allowing you to deliver warm, memorable experiences that keep guests coming back for more.

Other Requirements

You’ll need to be available to work a set “service schedule” of five days per week, from Monday, Thursday through Sunday, ensuring you’re in the kitchen during our busiest moments.

Why Join Our Table?

At Le Creuset, you will find your seat at our table, which is as colourful as our cookware and rich in history.Our table is grounded in our values: Passion, Integrity, Excellence, Innovation and Teamwork.

Every talent will add flavor. Every idea brings colour. And every day is a chance to create something that lasts. With the passion you bring, you become part of a timeless legacy, one that brings people together around food, stories, and meaningful shared moments.

Diversity and Inclusion Statement

We welcome applications from all qualified candidates, regardless of gender, age, disability, sexual orientation, religion or belief, marital or civil partnership status, race, ethnic or national origin. We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to reach their full potential.