Brand Ambassador & Floor Leader (Part-Time)

LEVI'S; Norwich; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Employee discount

Uniform support

Paid time off

Job summary

Levi Strauss & Co. in Norwich is seeking a proactive Part-time Keyholder to elevate the Levi's experience on the shop floor. You will lead by example, support the team, and ensure smooth store operations during your shifts—opening and closing when management are not present.

You’ll deliver outstanding customer service, coach Stylists, uphold brand standards, manage stock, and help drive sales KPIs. Expect evenings, weekends, and bank holidays as part of a flexible, purpose-driven team.

Qualifications

• Experience in retail with responsibility for sales targets and KPIs.
• Confidence leading and supporting a team on the shop floor.
• Strong customer service skills with a proactive mindset.

Responsibilities

• Deliver exceptional customer service by leading from the front and living our brand values.
• Act as a role model for Stylists, supporting, motivating, and guiding the team to achieve KPIs.
• Taking responsibility for store operations during key trading hours, including opening and closing.
• Supporting the Store Management team with daily tasks, floor leadership, and operational duties.
• Ensuring high visual merchandising and brand presentation standards are maintained at all times.
• Coaching team members on product knowledge, styling, and customer experience.
• Assisting with deliveries, stock organisation, and stockroom standards.
• Creating a positive, inclusive, and high performing team environment.

Skills

Customer service

Team leadership

Brand standards

KPIs & targets

Decision making

Job description

Levi Strauss & Co. in Norwich is seeking a proactive Part-time Keyholder to elevate the Levi's experience on the shop floor. You will lead by example, support the team, and ensure smooth store operations during your shifts—opening and closing when management are not present.

You’ll deliver outstanding customer service, coach Stylists, uphold brand standards, manage stock, and help drive sales KPIs. Expect evenings, weekends, and bank holidays as part of a flexible, purpose-driven team.