Brand Ambassador - Dutch

Ventrica; Southend-on-Sea; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading customer management company is seeking a Brand Ambassador fluent in Dutch to join their dynamic team. The role focuses on delivering exceptional customer service for luxury brands. Responsibilities include managing customer queries, ensuring satisfaction, and upholding brand reputation. Ideal candidates will have a passion for service and experience in customer-facing roles.

Qualifications

• Previous experience in a customer-facing environment, ideally in beauty or fashion.
• Fluent in Dutch, both verbal and written.

Responsibilities

• First point of contact for customer queries, providing expert product advice.
• Managing escalations, handling returns/exchanges, and tracking orders.
• Delivering exceptional service across various communication channels.

Skills

Customer Service

Communication

Empathy

IT Proficiency

Tools

CRM Software

Microsoft Office

Job description

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This range is provided by Ventrica. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Do you have a passion for fashion, fragrance, and beauty? Are you driven to ensure that every customer’s needs are met with precision and care? If so, we have an exciting opportunity for you to join our dynamic outsourced contact centre team and help us deliver an exceptional customer experience for our prestigious client, Puig.

At Ventrica, we are committed to providing outstanding customer experiences, driven by our core values of Trust, Passion, and Boldness. As part of our agile team, you will be instrumental in upholding these values while delivering superior service on behalf of Puig, a luxury fashion, fragrance, and beauty company with a portfolio of world-renowned brands such as Carolina Herrera, Paco Rabanne, Jean Paul Gaultier and many more.

Responsibilities:

1. Being the first point of contact for all customer queries, providing expert product advice that reflects the high standards of Puig’s luxury brands.
2. Proactively managing escalations, handling returns/exchanges, tracking order statuses, and providing clear logistics information, ensuring the customer feels heard and valued.
3. Acting as a bold brand ambassador, upholding Puig’s reputation by delivering exceptional service across telephone, social media, web chat, and email.
4. Ensuring every customer interaction is customer-centric, leaving them with a positive, memorable experience.

Qualifications and skills:

1. A genuine passion for delivering excellent customer service, with an empathetic approach to every interaction.
2. Exceptional communication skills, both written and verbal, with the ability to adapt your style to each customer.
3. Previous experience in a customer-facing environment, ideally within the beauty, cosmetics, or fashion industries.
4. Confidence in managing objections and a boldness in resolving issues to enhance customer loyalty.
5. Proficiency in IT systems, including CRM software and Microsoft Office.
6. Flexibility, professionalism, and a drive to learn and improve.
7. Strong social service etiquette, ensuring a seamless, personable experience.

Languages:

Fluent in Dutch, both verbal and written.

Working hours:

• Part-time - 24 hours per week
• 09:00-18:00 on Monday, Tuesday, and Friday

Homeworking requirements:

Please ensure your laptop/PC meets the supported systems listed on the provided links. You must have a Windows 11 compatible machine with specific hardware specs or a Mac with macOS Monterey or later. Additionally, a smartphone with iOS 15 or Android 9 or later is required for multi-factor authentication. Minimum internet speed requirements are also specified.

About Ventrica:

Ventrica is a forward-thinking, fast-growth customer management business partnering with blue-chip brands to provide exceptional outsourced customer service. Recognized with multiple awards, we pride ourselves on trust, innovation, and delivering customer-centric solutions. We are passionate about technology and customer service, and we seek individuals committed to excellence to help us grow and innovate further.

Additional details:

Seniority level: Entry level

Employment type: Part-time

Job function: Sales and Business Development

Industries: Consumer Services