Brand Ambassador & Customer Experience

AFH STORES UK LIMITED; Cambridge; On-site; GBP 23,000 - 26,000; Full time

Benefits offered by this job

Merchandise Discount

Flexible Schedule

Opportunities for Career Advancement

Training and Development

A Global Team of People Who'll Celebr8

Job summary

Abercrombie & Fitch Co. is seeking Brand Representatives in Cambridge, UK to bring our store experience to life by engaging customers and maintaining a welcoming environment.

You will assist customers, help them find what they need, and uphold presentation standards across departments. Responsibilities include replenishing stock, processing purchases and returns, and supporting online orders to create a seamless omni-channel experience.

Qualifications

• Ability to create a welcoming and inclusive customer experience.
• Comfort working in a dynamic environment, balancing customer engagement and operational tasks.
• Strong organizational skills and attention to detail.
• Reliability and commitment to consistent attendance.

Responsibilities

• Provide warm, welcoming, and attentive service to all customers.
• Anticipate needs, initiate conversation, and offer product support and styling guidance across categories.
• Support product replenishment and maintain a clean, organized, and visually consistent sales environment.
• Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly checkout experience.
• Create a seamless omni-channel experience by supporting Save the Sale orders, fulfilling In-Store Pick-Up, and packaging ship-from-store orders.

Skills

Customer service

Communication

Organization

Reliability

Job description

Abercrombie & Fitch Co. is seeking Brand Representatives in Cambridge, UK to bring our store experience to life by engaging customers and maintaining a welcoming environment.

You will assist customers, help them find what they need, and uphold presentation standards across departments. Responsibilities include replenishing stock, processing purchases and returns, and supporting online orders to create a seamless omni-channel experience.