Brand Ambassador

JR United Kingdom; Slough; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading luxury fragrance brand seeks a passionate Brand Ambassador for their John Lewis counter in London. The role involves delivering exceptional customer service, driving sales, and fostering memorable shopping experiences. Candidates should possess a strong background in luxury retail, excellent communication skills, and a dedication to teamwork, ensuring a luxurious experience for all clients.

Benefits

Lucrative Commission scheme eligibility

Uniform Allowance

Employee Discount

Quarterly Product Allocation

Generous annual leave allowance

Qualifications

• Proven experience in luxury retail or a similar customer-facing role.
• Exceptional communication and interpersonal skills.
• Goal-oriented with a track record of meeting and exceeding sales targets.

Responsibilities

• Actively engage customers to guide fragrance selections.
• Utilize effective sales techniques to exceed targets.
• Provide personalized recommendations to enhance customer satisfaction.

Skills

Customer Service

Sales Techniques

Communication

Team Collaboration

Product Knowledge

Education

Experience in luxury retail or customer-facing role

Job description

Social network you want to login/join with:

“Perfume is a living experience.” —Thibaud Crivelli

Maison Crivelli was created to surprise, delight and offer a multi-sensorial experience for all fragrance explorers around the world. Each scent unexpected and mind-blowing encounters with perfume ingredient each scent which reveals you the beauty of your daring personality.

About the role:

We are looking for a full time Brand Ambassador’s for our Maison Crivelli counter in John Lewis London with a passion for luxury, the drive to make a difference and the desire to shape the future of our business. This is a full-time role 5 days, 37.5 hours per week. As a Fragrance Ambassador for Maison Crivelli, you will be the face of our brand in-store, providing exceptional customer service, driving sales, and fostering a uniquely memorable shopping experience for our clientele. With a passion for fragrances and a dedication to teamwork, you will play a pivotal role in achieving sales targets, taking the customer on a journey of luxury discovery and sharing knowledge and expertise about our brand.

Key Responsibilities

• Actively engage with customers to understand their fragrance preferences and curiosities and guide them in selecting the perfect scents from our collection.
• Utilise effective sales techniques to meet and exceed individual daily, weekly and monthly targets.
• Provide personalised recommendations and upsell complementary products to enhance the customer’s fragrance experience and satisfaction.
• With expert knowledge and effective storytelling, maximise new launches and overall portfolio mix of business.
• Actively cultivate a superior service culture focusing on the consumer as the # 1 priority by offering outstanding customer service and experiences to drive long term brand loyalty.
• Positively contribute to driving store & brand KPI’s including service excellence, brand consistency and improvement across all other key service drivers.
• Build and develop your own client base using exceptional service skills to nurture customer relationships, that you will maintain through a unique personal service.

Product Knowledge

• Demonstrate an in-depth understanding of Maison Crivelli's fragrance catalogue including the ingredients, scent profiles, the story behind the creations and the craftsmanship of each product.
• Stay informed about industry trends and competitors' products to effectively communicate the unique value propositions of Maison Crivelli's fragrances.
• Continuously expand your knowledge through training sessions and self-directed learning to confidently address customer enquiries and enhance the overall shopping experience.

Working as part of a team

• Collaborate closely with fellow Fragrance Ambassadors and store staff to achieve collective sales goals and maintain a cohesive team environment.
• Share best practices, tips, and insights with team members to optimise sales performance and deliver exceptional customer service consistently.
• Support team initiatives, such as store events, product launches, and promotional campaigns, to drive foot traffic and increase brand awareness for Maison Crivelli.
• Communicate relevant information and commercial feedback to the business manager and colleagues when required.

Standards

• Ensure our retail space reflects the luxury of our brand through impeccable visual merchandising and hygiene standards. Always adhere to brand guidelines and correct utilisation of all selling/demonstration tools, taking regular action to ensure the counter complies with these.
• Complete all administration accurately, legibly and on time - including personal retail sales reporting and any other specific administration that is required by the BM.
• Exceptional communication and interpersonal skills.
• Proven experience in luxury retail or a similar customer-facing role.
• Goal-oriented with a track record of meeting and exceeding sales targets.
• Ability to work effectively in a fast-paced environment.
• Flexibility to work across all shifts, days and peak trading periods.

Why Maison Crivelli?

Values

• Relentless attention to detail and to others.
• Absolute Integrity.

Commitment

Each perfume is a unique composition inspired by real experiences and based on a totally unprecedented combination of perfume raw materials.

Authenticity

Each perfume is formulated without phthalates and without colorants. Our formulas are certified by toxicologists in accordance with existing laws. They do not contain any animal products. None of our products are tested on animals.

A nature friendly approach

Maison Crivelli has chosen minimalist and eco-responsible packaging to reduce waste.

Sustainable Production

When Thibaud Crivelli visited vetiver and patchouli plantations in Indonesia, he met with the producers and became fully aware of the need to encourage sustainable development practices for perfume raw materials.

Ambition

Join our ambitionto become the most surprising Haute Parfumerie House on the market and to encourage everyone to explore the different facets of their lives.

Diversity and inclusion

Maison Crivelli is an equal opportunity employer we encourage everyone to apply regardless of disability, gender, race, religion or belief, sex or sexual orientation.

Compensation

Competitive industry salary, Lucrative Commission scheme eligibility, Uniform Allowance, Employee Discount, Quarterly Product Allocation & Generous annual leave allowance.

Reports to

• Area Manager.
• Store Department Managers.

Due to a high volume of applications received, we are unable to contact each applicant individually regarding the status of their application.