Brand Ambassador

Service Innovation Group UK | Certified B Corp; Greater London; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Life assurance

Holiday allowance

Electric car scheme

Wellbeing allowance

Family-friendly benefits

Retail discounts

Tech & home salary sacrifices

Professional development

Employee assistance programme

Job summary

Service Innovation Group UK is seeking a Brand Ambassador to manage a retail territory and represent world-leading brands across multiple store environments. You will drive brand visibility, ensure in-store execution, and maintain high standards with autonomy and support from the Area Manager.

The role is field-based, requiring relationship-building with store teams and independent merchants, plus live testing of payment terminals and data capture.

Qualifications

• Full, valid UK driving licence.
• High resilience and strong objection-handling skills.
• Ability to influence and build rapport.
• Self-motivated with a proactive attitude.
• Confident using technology and email systems.
• Professional and smart approach.
• Proficiency with technology & software.
• Experience in B2B field sales, merchant acquiring, or face-to-face customer engagement.

Responsibilities

• Work independently across a defined territory, delivering your fortnightly call schedule efficiently across multiple retailers.
• Build strong relationships with key store contacts to support brand standards and in-store execution.
• Engage directly with independent business owners and decision-makers on the high street to build brand awareness.
• Conduct live payment terminal testing to ensure technical compliance and capture accurate acquirer data.
• Overcome merchant hesitation through strong negotiation, emotional intelligence and commercial advice.
• Secure and install permanent scheme signage/decals to drive visibility against competitor brands.
• Install and maintain point-of-purchase materials to a high standard.
• Adapt positively to short-term activity changes and evolving priorities.
• Deliver against client KPIs and agreed objectives.
• Accurately complete reporting via CRM systems.
• Attend national team meetings and field accompaniments as required.

Skills

Driving licence

Resilience

Objection handling

Influence & rapport

Self-motivated

Tech familiarity

Professional & smart

B2B field sales

Tools

Technology & software

Job description

Are you passionate about technology, big brands and retail and driven by creating standout in-store experiences?

We’re looking for an ambitious and professional Brand Ambassador to manage a retail territory, representing world leading brands across multiple store environments. You’ll play a key role in bringing brands to life, ensuring products are perfectly executed in-store and consistently delivered to the highest standards.

This is a dynamic, field-based role where no two days are the same. You’ll build strong relationships with store teams, take pride in driving brand visibility and technical compliance, and manage your territory with confidence and autonomy, all with the support of your Area Manager.

If you love variety, enjoy working independently, and thrive in a fast-paced retail environment, this could be your next exciting move.

The Role

• Work independently across a defined territory, delivering your fortnightly call schedule efficiently across multiple retailers.
• Build strong relationships with key store contacts to support brand standards and in-store execution.
• Engage directly with independent business owners and decision-makers on the high street to build brand awareness.
• Conduct live payment terminal testing to ensure technical compliance and capture accurate acquirer data.
• Overcome merchant hesitation through strong negotiation, emotional intelligence and commercial advice.
• Secure and install permanent scheme signage/decals to drive visibility against competitor brands.
• Install and maintain point-of-purchase materials to a high standard.
• Adapt positively to short-term activity changes and evolving priorities.
• Deliver against client KPIs and agreed objectives.
• Accurately complete reporting via CRM systems.
• Attend national team meetings and field accompaniments as required.

What we are looking for

• Full, valid UK driving licence.
• High resilience and strong objection-handling skills.
• Ability to influence and build rapport.
• Self-motivated with a proactive attitude.
• Confident using technology and email systems.
• Professional and smart approach.
• Proficiency with technology & software.
• Experience in B2B field sales, merchant acquiring, or face-to-face customer engagement.

What we offer

• Life assurance: Coverage at 4x your annual salary.
• Holiday Allowance: 20 days annual leave + 8 bank holidays.
• Holiday Trading: Ability to buy or sell annual leave, allowing employees to adjust their holiday entitlement through salary sacrifice.
• Electric Car Scheme: Salary sacrifice scheme for leasing electric vehicles.
• HEKA: A monthly wellbeing allowance that employees can use towards gym memberships, health services, and wellbeing brands.
• Family-Friendly Benefits: Enhanced family leave, including maternity, paternity and adoption leave, alongside flexible working options to support working parents.
• Wider Wallet: Access to a wide range of employee benefits and discounts, including retail savings at popular grocery stores.
• Wider Tech & Home: Salary sacrifice options for tech and home appliances up to £2,000.
• Professional Development: Dedicated budget for training, workshops and career advancement.
• Employee Assistance Programme (We Care): Confidential support and guidance for wellbeing and personal challenges.

Why work for Service Innovation Group?

At Service Innovation Group, we believe in doing business differently — and doing business right. We operate across Europe and beyond, supporting major brands and growth — while still offering the local autonomy, cultural insight, and personal connection that make work meaningful.

We are proud to be a certified B-Corp, meaning we’ve met rigorous standards of social and environmental performance, transparency, and accountability.

Our people-first culture has earned recognition from Great Place to Work for creating an inclusive, empowering, high-trust environment that our colleagues truly enjoy being a part of.

Sustainability and Purpose at Our Core

From supporting brands launching into new markets to integrating work-life balance and community impact, SIG doesn’t just deliver projects — we deliver purposeful work that makes a constructive difference.

A People-Centred Culture

We invest in developing our teams, nurturing leadership, encouraging development, and fostering a workplace where every individual feels valued, empowered and proud to contribute. Join Service Innovation Group UK and become part of a business that values you as much as the clients we serve.