Branch Support Coordinator

Fortem Cares; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

Fortem Cares is seeking a Branch Support Coordinator to provide administrative support to their Birmingham team. This permanent role involves various tasks, including managing job completions and compliance, within a significant social housing contract. The position offers competitive benefits, including 25 days annual leave and opportunities for professional development.

Benefits

25 days annual leave plus bank holidays

Sick pay

26 weeks full-pay maternity leave

Annual pay reviews

Private healthcare and dental care

Discounted gym memberships

Cycle to work scheme

Free parking

Qualifications

• Experience in administration is essential.
• Proficiency in Microsoft Office is required.
• Strong communication skills are necessary.

Responsibilities

• Handle general administrative tasks.
• Organise and maintain permits.
• Attend meetings as a minute taker.

Skills

Excellent IT skills

Strong written communication skills

Strong verbal communication skills

Ability to manage a challenging workload

Education

Previous experience in an administration role

Tools

Microsoft Office

Job description

We are seeking a Branch Support Coordinator to deliver effective administrative support to our Birmingham team. Playing a vital role within the department, this is a diverse position, ideal for an experienced administrator. Reporting to the Site Manager, you will contribute to a well-established and friendly team. This is a permanent role with core working hours from Monday to Friday, 8am-4:30pm.

The Customer

You will be part of one of Fortem’s largest Social Housing contracts, Birmingham City Council. This expanding £50m Repairs & Maintenance, Capital Works, and Retrofit contract is the largest social housing contract in Europe, responsible for over 22,500 properties in Birmingham, including low, medium, and high-rise blocks. The contract is fast-paced, focused, and dedicated, with a history of being re-awarded three times, reflecting our commitment and excellence.

Responsibilities

• Handle general administrative tasks.
• Organise and maintain permits.
• Attend meetings as a minute taker, ensuring accurate and timely notes.
• Raise purchase orders for subcontractors.
• Manage job completions.
• Assist with compliance tasks.

What You Will Need

Essential:

• Previous experience in an administration role.
• Excellent IT skills, including proficiency in Microsoft Office.
• Strong written and verbal communication skills.
• Ability to manage a challenging workload while maintaining high standards.

Desirable:

• Experience working in the Social Housing sector.

Benefits

• Competitive salary based on experience, with profit-related bonus.
• 25 days annual leave plus bank holidays and your birthday off (total 34 days).
• Sick pay.
• 26 weeks of full-pay maternity leave.
• Annual pay reviews.
• 8 weeks of full-pay paternity leave.
• Discounted gym memberships at national and local gyms.
• Up to £3,000 colleague referral fee.
• Access to a wide range of training via our bespoke Learning Management System.
• Private healthcare and dental care.
• Cycle to work scheme.
• Retail and mobile phone provider discounts.
• Free parking.

Who We Are

Part of the Willmott Dixon group, Fortem was established in 2002. We provide specialist property solutions to keep homes and buildings running smoothly, including repairs, voids, planned installations, and gas services. We also have extensive experience in decarbonisation, focusing on making homes more energy-efficient and supporting clients' journeys to zero carbon. Our commitment to quality, best practices, and a partnered approach ensures excellent outcomes for our partners, clients, and communities. We are proud to be Investors in People - Gold, and we promote equality, diversity, and respect. Please apply with your updated CV or contact our Recruitment team. Note for Recruitment Agencies: We have an agreed PSL and do not accept speculative CVs from agencies; unsolicited submissions will not be compensated.