Branch Supervisor - Romford

Lawsons (Whetstone) Ltd; Romford; On-site; GBP 35,000 - 40,000; Full time

Job summary

A leading company in fencing and building materials seeks a Branch Supervisor for their Romford location. The role involves leading a team, managing operations, and ensuring excellent customer service while meeting sales targets. Candidates should have a strong background in building materials and experience in customer-focused sales environments.

Benefits

25 days Holiday + Bank Holidays + 1 Celebration day

Pension Scheme

Death In Service Scheme

Employee Assisted Programme

My Reward, including Online GP Access

Qualifications

• ESSENTIAL: Building material knowledge and experience in a Timber / Builders merchant.
• ESSENTIAL: A Full UK Driving License.
• Experience of leading, motivating and supporting a team.

Responsibilities

• Lead and supervise the branch team to exceed sales goals.
• Manage branch operations and engage with customers.
• Ensure compliance with company policies and health & safety standards.

Skills

Building material knowledge

Communication skills

Time management

Leadership experience

Numerical skills

Job description

About Us

Lawsons is the UK’s largest independent fencing, timber and builders’ merchants. Established in 1921, we operate 35 branches across London and the South East of England, with over 700 employees and a turnover of £165 million.

The Role Overview

This role involves leading and supervising the branch team to exceed sales goals and deliver excellent customer service. You will actively engage with customers, manage branch operations, and support the Branch Manager in achieving key business targets. As a Branch Supervisor, you will play a pivotal role in enhancing customer satisfaction and driving business growth.

Key Responsibilities

• Exceed Sales, Margins, and profit budgets whilst controlling costs as agreed

• Ensure Lawsons Best Practice, Standards and Company Policies are met
• Motivate the individuals within your team
• Regularly communicate branch and company performance to the team
• Take overall responsibility for all administrative and auditable tasks
• Contribute and communicate ideas, proposals and initiatives for improving operations and administration procedures to develop/expand the Company
• Adhere to the Company's high standards of Health & Safety and Security
• Capitalise on opportunities for cost savings across the business

• Deputise for the Assistant Branch Manager in their absence

Essential Skills and Experience

• Building material knowledge and experience in a Timber / Builders merchant (ESSENTIAL)
• A Full UK Driving License (ESSENTIAL)
• Previous sales and operations experience
• Excellent communication, Influencing and negotiating skills. Both oral and written
• The ability to prioritise whilst working under pressure
• Exceptional time management skills
• Experience of leading, motivating and supporting a team
• Role- modelling behaviour- working with integrity, honesty and in a confidential manner
• Ability to be hands-on where needed and lead from the front when required
• A desire to progress into Branch management
• Strong administrative and IT skills
• Strong numerical skills with the ability to calculate weights and measures.
• Someone who will promote and adhere to the company's cultures, values and professionalism.

Working Hours

The standard hours for this role are Monday - Friday 07.30 - 17.00, with every other Saturday from 08.00 - 12.00, totalling 44.5 hours per week.

Location

The position is based at our Romford branch:

164 Collier Row Rd, Romford, RM5 2BD.

What We Offer

• Salary £35,000 - £40,000depending on experience
• 25 days Holiday + Bank Holidays + 1 Celebration day
• Pension Scheme
• Death In Service Scheme
• Employee Assisted Programme
• My Reward, including Online GP Access

Join Our Team

If you are a motivated, customer-focused individual with a passion for sales and leadership, we would love to hear from you.