Branch Supervisor - Edmonton

Lawsons (Whetstone) Ltd; London; On-site; GBP 28,000 - 34,000; Full time

Job summary

Join a forward-thinking company as a Branch Supervisor, where you will lead a dynamic team to exceed sales targets and enhance customer satisfaction. This role offers a chance to engage directly with customers, manage operations, and contribute to business growth. With a focus on excellent service and a commitment to best practices, you will play a key role in driving success at one of the UK's largest independent merchants. Enjoy a supportive work environment with opportunities for professional growth and development.

Benefits

25 days Holiday + Bank Holidays + 1 Celebration day

Pension Scheme

Death In Service Scheme

Employee Assisted Programme

Online GP Access

Qualifications

• Experience in a Timber/Builders merchant is essential.
• Strong administrative and IT skills are required.

Responsibilities

• Lead and supervise the branch team to exceed sales goals.
• Ensure compliance with company policies and health & safety standards.

Skills

Building material knowledge

Sales experience

Excellent communication skills

Time management skills

Team leadership

Numerical skills

Job description

About Us

Lawsons is the UK’s largest independent fencing, timber and builders’ merchants. Established in 1921, we operate 35 branches across London and the South East of England, with over 700 employees and a turnover of £165 million.

The Role Overview

This role involves leading and supervising the branch team to exceed sales goals and deliver excellent customer service. You will actively engage with customers, manage branch operations, and support the Branch Manager in achieving key business targets. As a Branch Supervisor, you will play a pivotal role in enhancing customer satisfaction and driving business growth.

Working Hours

The standard hours for this role are Monday - Friday 07.30 - 17.00, with every other Saturday from 08.00 - 12.00, totalling 44.5 hours per week.

Location

The position is based at our Edmonton branch:

401 Montagu Rd, London N9 0HP

What We Offer

• Salary up to £34,000 depending on experience
• 25 days Holiday + Bank Holidays + 1 Celebration day
• Pension Scheme
• Death In Service Scheme
• Employee Assisted Programme
• My Reward, including Online GP Access

Key Responsibilities

• Exceed Sales, Margins, and profit budgets whilst controlling costs as agreed

• Ensure Lawsons Best Practice, Standards and Company Policies are met
• Motivate the individuals within your team
• Regularly communicate branch and company performance to the team
• Take overall responsibility for all administrative and auditable tasks
• Contribute and communicate ideas, proposals and initiatives for improving operations and administration procedures to develop/expand the Company
• Adhere to the Company's high standards of Health & Safety and Security
• Capitalise on opportunities for cost savings across the business

• Deputise for the Assistant Branch Manager in their absence

Essential Skills and Experience

• Building material knowledge and experience in a Timber / Builders merchant (ESSENTIAL)
  • A Full UK Driving License (ESSENTIAL)
  • Previous sales and operations experience
  • Excellent communication, Influencing and negotiating skills. Both oral and written
  • The ability to prioritise whilst working under pressure
  • Exceptional time management skills
  • Experience of leading, motivating and supporting a team
  • Role- modelling behaviour- working with integrity, honesty and in a confidential manner
  • Ability to be hands-on where needed and lead from the front when required
  • A desire to progress into Branch management
  • Strong administrative and IT skills
  • Strong numerical skills with the ability to calculate weights and measures.
  • Someone who will promote and adhere to the company's cultures, values and professionalism.