Branch Supervisor

Eurocell Group Ltd; Swindon; Hybrid; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Healthcare cash plan

3x salary life assurance

High street discounts

Staff discount

Christmas shutdown

Job summary

Eurocell are recruiting a Branch Supervisor to work with the Branch Manager and Trade Counter colleagues to deliver excellence in customer service and branch operations. The role is site-based with a 44-hour week and a realistic bonus potential.

You will lead by example, drive sales, manage stock and ensure health and safety compliance while maintaining strong customer relationships and supporting colleagues.

Qualifications

• Passion and energy to deliver exceptional customer service and achieve business targets.
• Hands-on customer focused approach and proactive engagement with potential customers.
• Commercial mindset to drive sales and maximise margins while keeping customers happy.
• Good organisational skills and ability to prioritise and use initiative.
• Confident IT user with MS Office and industry software (eg SAP).

Responsibilities

• Lead day-to-day branch operations in collaboration with the Branch Manager.
• Provide exceptional customer service and support to new and existing customers.
• Ensure excellence in customer service, operational standards and branch sales targets.
• Support delivery of sales targets while developing and maintaining customer relationships.
• Assist with delivery of branch operations and support to colleagues.
• Ensure team actions and activities are completed on time and in full.

Skills

Customer service

Sales

IT literacy

Driving licence

FLT licence advantage

Tools

MS Office

SAP

Job description

ROLE: Branch Supervisor
HOURS: 44 per Week - Permanent Role, 7am - 4:30pm, Monday to Friday, 8am - 12pm on a Saturday Rota
SALARY: £29,918 basic salary per year
BONUS/OTE: Realistic total earning potential of up to £34,718 per year
BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount
BASE: Site Based

Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us.

We are delighted to be recruiting a Branch Supervisor to work closely with the Branch Manager and Trade Counter colleagues to help deliver excellence. Our Trade Branch Supervisors are hands-on and lead by example to deliver excellence in customer service and operational standards, and develop strong relationships with customers to enhance the customer experience, whilst driving sales and market share.

Our Trade Branch Network roles offer a host of benefits, unlike many other Trade Networks. We are working hard to support your work/life balance in the following ways:

• We have a Christmas shutdown period
• We only work occasional Saturdays, on a rota basis
• We don't open our branches on Sundays
• Our branches close at 4:30pm during the week, we support your work/life balance!
• We offer a FREE Healthcare plan for all our employees
• Exceptional monthly Branch Bonus Industry leading induction and training programmes
• Excellent opportunities to grow with us, and progress your career

Our Trade Branch Network offers genuine opportunities to make a difference, and provides many exciting career pathways within Eurocell.

WHAT OUR BRANCH SUPERVISORS DO:

• Our Branch Supervisors are hands-on, lead by example, and work closely with the Branch Manager in day to day branch operations
• Provide exceptional customer service and support to new and existing customers
• Ensure excellence in customer service, operational standards and Branch sales targets are achieved
• Support the delivery of sales targets whilst developing and maintaining positive customer relationships
• Assist with the delivery of branch operations
• Provide support and assistance to Branch colleagues as required
• Support the Branch Manager to ensure team complete actions and activities on time, and in full
• Ensure Branch team compliance with Health and Safety, company policies and procedures
• Undertake stocktakes and audits
• Maintain maintenance records for Branch vehicles
• Conduct Branch housekeeping for front of house, warehousing and merchanting

WHAT WE NEED FROM OUR BRANCH SUPERVISORS:

• Passion and energy to deliver exceptional customer service and achieve business targets
• A hands-on customer focused approach, confident and happy to serve customers and proactively engage with potential future customers
• A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy
• Good organisational skills, with ability to prioritise and use own initiative
• Confident IT user, with experience of MS Office and industry standard software eg SAP
• A full and valid driving license is essential, and a FLT licence could be a distinct advantage
• The ability to cover for the Branch Manager when required
• Previous branch stock take experience could be a distinct advantage
• Comfortable to work in a small team and on occasion, alone
• Experience within a similar role ideally in a trade / builders merchant /retail, glazing or uPVC environment could be a distinct advantage

WHAT WE OFFER OUR BRANCH SUPERVISORS:

• You will be rewarded with a very competitive basic salary
• An excellent monthly bonus scheme
• 25 days holiday, plus statutory holidays - normally 33 days in total each year
• Free Healthcare plan for all employees
• Enhanced Maternity and Paternity benefit
• Free Life Assurance Plan of 3x your Annual Salary
• Christmas shutdown
• Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success
• Company Pension Plan
• Employee discount on Eurocell products
• Discounts across many well-known online and high street retailers
• A blend of training, including e-learning and on the job training to help your career development
• Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it
• Colleague Referral Programme; we pay you for successfully referring people to join our team
• Excellent opportunities to grow with us, and progress your career