Trade Counter Assistants

Eurocell Plc; Wolverhampton; On-site; GBP 29,000 - 33,000; Full time

Benefits offered by this job

Healthcare plan

Life Assurance 3x salary

Staff discount

Pension plan

Holiday entitlement

Employee discounts

Job summary

Eurocell Plc in Wolverhampton seeks a hands-on Trade Counter Assistant to support branch operations alongside the Branch Manager. You will drive trade counter sales, communicate product knowledge, and deliver outstanding customer service to new and existing customers.

With 44 hours per week (7am-4:30pm, Mon-Fri, Sat mornings on rota), you’ll handle picking, loading, delivering products, route planning, and stock checks. A full driving licence is essential; FLT advantage; SAP experience helpful.

Qualifications

• Full, clean UK driving licence is essential.
• Experience in a trade / builders merchant or retail environment is advantageous.
• Confident IT user with MS Office and SAP experience.

Responsibilities

• Trade counter sales to achieve targets and communicate product knowledge.
• Provide exceptional customer service to new and existing customers.
• Picking, loading and delivering products to customers via company vehicles.
• Support branch management and maintain branch standards.
• Stock management and front of house cleanliness.

Skills

Customer service

Sales targets

Product knowledge

Communication

Tools

MS Office

SAP

Job description

• Our Trade Counter Assistants are hands-on, lead by example, and work closely with the Branch Manager and Branch Supervisor in day to day branch operations
• Responsible for trade counter sales to achieve sales targets, confidently communicating product knowledge to customers
• Provide exceptional customer service and support to new and existing customers
• Picking, loading and delivering products to customers via Eurocell's 3.5 tonne flatbed trucks and LWB vans
• Responsible for route planning, safe driving and keeping the Company vehicle clean
• Supporting the Branch Manager with actions and activities on time, in full
• Compliance with Health and Safety, company policies and procedures
• Ensure excellence in customer service, operational standards and Branch sales targets are achieved
• Support the delivery of sales targets whilst developing and maintaining positive customer relationships
• Assist with the delivery of branch operations
• Provide support and assistance to Branch colleagues as required
• Maintain branch standards - including warehouse and stock management, front of house cleanliness and point of sale
• Passion and energy to deliver exceptional customer service and achieve business targets
• A hands-on customer focused approach, confident and happy to serve customers and proactively engage with potential future customers
• A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy
• Good organisational skills, with ability to prioritise and use own initiative
• Confident IT user, with experience of MS Office and industry standard software eg SAP
• A full and valid driving license is essential, and a FLT licence could be a distinct advantage
• Previous branch stock take experience could be a distinct advantage
• Comfortable to work in a small team and on occasion, alone
• Experience within a similar role ideally in a trade / builders merchant /retail, glazing or uPVC environment could be a distinct advantage
• HOURS: 44 per Week - Permanent Role, 7am - 4:30pm, Monday to Friday, 8am - 12pm on a Saturday Rota
• SALARY: £29,080.48 basic salary per year BONUS/OTE: Realistic total earning potential of up to £32,680.48 per year BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount BASE: Site Based Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us. Our Trade Branch Network roles offer a host of benefits, unlike many other Trade Networks. We are working hard to support your work/life balance in the following ways:
• We have a Christmas shutdown period
• We only work occasional Saturdays, on a rota basis
• We don't open our branches on Sundays
• Our branches close at 4:30pm during the week, we support your work/life balance!
• We offer a FREE Healthcare plan for all our employees
• Exceptional monthly Branch Bonus Industry leading induction and training programmes
• Excellent opportunities to grow with us, and progress your career, You will be rewarded with a very competitive basic salary
• An excellent monthly bonus scheme
• 25 days holiday, plus statutory holidays - normally 33 days in total each year
• Free Healthcare plan for all employees
• Enhanced Maternity and Paternity benefit
• Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown
• Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success
• Company Pension Plan
• Employee discount on Eurocell products
• Discounts across many well-known online and high street retailers
• A blend of training, including e-learning and on the job training to help your career development
• Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it
• Colleague Referral Programme; we pay you for successfully referring people to join our team