Branch Supervisor

Eurocell plc; Trowbridge; Presencial; GBP 30.000 - 35.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare plan

Life Assurance 3x salary

Staff discounts

Christmas shutdown

Monthly bonus

Company pension

Employee discounts

Descripción de la vacante

Eurocell plc is seeking a proactive Branch Supervisor to lead day-to-day branch operations and deliver exceptional customer service. This hands-on role reports to the Branch Manager and focuses on achieving sales targets while maintaining strong customer relationships.

The position requires a customer-focused approach, good IT skills including MS Office, and a valid driving licence. Training, bonuses, and career progression are offered within a supportive trade branch network.

Formación

• Hands-on, customer-focused approach to service delivery.
• Commercial mindset to drive sales and margins.
• Strong organisational skills and initiative.

Responsabilidades

• Provide exceptional customer service and support to new and existing customers.
• Ensure excellence in customer service, standards and branch sales targets.
• Support delivery of sales targets while maintaining customer relationships.
• Assist with delivery of branch operations.
• Provide support to Branch colleagues as required.
• Support Branch Manager to ensure actions are completed on time.
• Ensure team compliance with Health & Safety and policies.
• Undertake stocktakes and audits.
• Maintain maintenance records for Branch vehicles.
• Conduct branch housekeeping for front of house and warehousing.

Conocimientos

Customer service

Team leadership

Sales drive

Organisational skills

IT literacy

Herramientas

MS Office

SAP

FLT licence

Descripción del empleo

ROLE: Branch Supervisor

All candidates should make sure to read the following job description and information carefully before applying.

HOURS

44 per Week - Permanent Role, 7am - 4:30pm, Monday to Friday, 8am - 12pm on a Saturday Rota

SALARY

£29,918 basic salary per year

BONUS/OTE

Realistic total earning potential of up to £34,718 per year

BENEFITS

Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount

BASE

Site Based

Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us.

We are delighted to be recruiting a Branch Supervisor to work closely with the Branch Manager and Trade Counter colleagues to help deliver excellence. Our Trade Branch Supervisors are hands-on and lead by example to deliver excellence in customer service and operational standards, and develop strong relationships with customers to enhance the customer experience, whilst driving sales and market share.

Benefits

Our Trade Branch Network roles offer a host of benefits, unlike many other Trade Networks. We are working hard to support your work/life balance in the following ways:

• We have a Christmas shutdown period
• We only work occasional Saturdays, on a rota basis
• We don't open our branches on Sundays
• Our branches close at 4:30pm during the week, we support your work/life balance!
• We offer a FREE Healthcare plan for all our employees
• Exceptional monthly Branch Bonus Industry leading induction and training programmes
• Excellent opportunities to grow with us, and progress your career
• Our Trade Branch Network offers genuine opportunities to make a difference, and provides many exciting career pathways within Eurocell.

What Our Branch Supervisors Do

Our Branch Supervisors are hands-on, lead by example, and work closely with the Branch Manager in day to day branch operations

• Provide exceptional customer service and support to new and existing customers
• Ensure excellence in customer service, operational standards and Branch sales targets are achieved
• Support the delivery of sales targets whilst developing and maintaining positive customer relationships
• Assist with the delivery of branch operations
• Provide support and assistance to Branch colleagues as required
• Support the Branch Manager to ensure team complete actions and activities on time, and in full
• Ensure Branch team compliance with Health and Safety, company policies and procedures
• Undertake stocktakes and audits
• Maintain maintenance records for Branch vehicles
• Conduct Branch housekeeping for front of house, warehousing and merchanting

What We Need From Our Branch Supervisors

Passion and energy to deliver exceptional customer service and achieve business targets

• A hands-on customer focused approach, confident and happy to serve customers and proactively engage with potential future customers
• A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy
• Good organisational skills, with ability to prioritise and use own initiative
• Confident IT user, with experience of MS Office and industry standard software eg SAP
• A full and valid driving license is essential, and a FLT licence could be a distinct advantage
• The ability to cover for the Branch Manager when required
• Previous branch stock take experience could be a distinct advantage
• Comfortable to work in a small team and on occasion, alone
• Experience within a similar role ideally in a trade / builders merchant /retail, glazing or uPVC environment could be a distinct advantage

What We Offer Our Branch Supervisors

• You will be rewarded with a very competitive basic salary
• An excellent monthly bonus scheme
• 25 days holiday, plus statutory holidays - normally 33 days in total each year
• Free Healthcare plan for all employees
• Enhanced Maternity and Paternity benefit
• Free Life Assurance Plan of 3x your Annual Salary
• Christmas shutdown
• Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success
• Company Pension Plan
• Employee discount on Eurocell products
• Discounts across many well-known online and high street retailers
• A blend of training, including e-learning and on the job training to help your career development
• Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it
• Colleague Referral Programme; we pay you for successfully referring people to join our team
• Excellent opportunities to grow with us, and progress your career