Assistant Branch Manager - Lead, Grow & Deliver Service

Huws Gray Limited; Martlesham; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Annual leave

Bonus scheme

Pension

Discounts

Training

Job summary

Huws Gray in Martlesham Heath is seeking an Assistant Branch Manager to support the Branch Manager, run daily operations, and ensure safety and high service standards. This hands-on role suits someone with customer-facing or supervisory experience, a proactive mindset, and the ability to lead a team while maintaining compliance and process discipline.

Flexible working options are available and discussed at interview.

Qualifications

• Experience in a customer-facing, operational, or sales environment.
• Confidence to lead a team on a day-to-day basis.
• Hands-on approach with a strong focus on standards and safety.
• Good communication skills and the ability to stay calm under pressure.
• Willingness to support others and take responsibility when needed.
• Previous experience in a builders’ merchant or supervisory role is an advantage, but training will be provided.

Responsibilities

• Support the Branch Manager in the day-to-day running of the branch.
• Act as main point of contact and lead the branch when the Branch Manager is away.
• Lead by example to deliver high standards of customer service.
• Ensure branch procedures, systems, and ways of working are followed.
• Be a visible role model for health, safety and compliance.
• Support, coach, and motivate colleagues.
• Help build strong customer relationships and resolve issues professionally.
• Take practical action to support branch performance, efficiency, and profitability.

Skills

Customer-facing experience

Leadership

Communication

Health & safety focus

Problem solving

Job description

Huws Gray in Martlesham Heath is seeking an Assistant Branch Manager to support the Branch Manager, run daily operations, and ensure safety and high service standards. This hands-on role suits someone with customer-facing or supervisory experience, a proactive mindset, and the ability to lead a team while maintaining compliance and process discipline.

Flexible working options are available and discussed at interview.