Branch Operations Manager

CCF; West of England; On-site; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Bonus potential

Pension scheme

Employee discounts

Wellbeing support

MyPerks discounts

Job summary

CCF in Bristol is seeking a Head of Branch Operations to lead every aspect of the branch, delivering high performance and customer focus. You’ll manage 1-10 direct reports and influence 20+ colleagues, driving safety, stock control, fleet compliance and continuous improvement while ensuring targets are met.

The role operates Monday to Friday with no weekends and offers a competitive annual salary, a performance bonus, pension, and colleague discounts across Group businesses.

Qualifications

• Experience managing branches or large teams in a fast-paced retail/building materials environment.
• Strong focus on safety, compliance, and process improvements.
• Proven ability to drive performance against operational targets.

Responsibilities

• Lead the branch operations to meet financial and service targets.
• Collaborate with Branch Manager, Sales and Warehouse teams on stock control and audits.
• Oversee fleet and MHE compliance and ensure safe, efficient operations.
• Drive best practices and change, while coaching and developing team members.

Skills

Leadership

Customer focus

Safety & compliance

Operations management

Team coaching

Job description

Head of Branch Operations - BRISTOL CCF (No Weekends!)

Monday – Friday 6:30am – 3:30pm – 40 hours per week * flexibility is required *

Who we are

We’re CCF, part of the Travis Perkins Group, and we’re all about building better interiors! With over 35 branches across the UK, we supply the materials that keep homes and buildings dry, warm, cool, and secure. From insulation to ceilings, we’ve got builders and contractors covered with the right products at the right price, every time. Our expert team is always ready to offer top-notch advice, from technical guidance to sustainability solutions. At CCF, we’re passionate about delivering exactly what our customers need—when they need it!

What you’ll be doing

As the Head of Branch Operations, you’ll be the heartbeat of the branch, making sure everything runs smoothly and efficiently. You’ll hit those operational targets by sharing top tips, spotting areas to improve, and creating a high-energy, high-performance culture. You’ll lead a team of 1-10 directly, with a ripple effect that influences 20+ others, all while keeping things running like clockwork and inspiring everyone to do their best. Ready to make an impact?

What’s in it for You?

You’ll be at the heart of the construction industry, providing top-quality materials for creating better, more sustainable buildings. You'll be part of a dynamic, expert team with over 35 branches across the UK, helping builders and contractors get the job done right, on time, and within budget. With a strong focus on customer care, sustainability, and technical expertise, joining CCF means you’ll be in the business of making a real impact. Plus, you’ll have plenty of opportunities for career growth and development in a supportive and rewarding environment. We offer:

• Attractive annual salary
• Performance-based bonus that rewards your hard work
• Save-as-you-earn & Buy-as-you-earn schemes for smart financial growth
• Generous contributory pension scheme to secure your future
• Exclusive colleague discounts across a variety of Group businesses, including 20% off at Toolstation
• Wellbeing support to keep you feeling your best
• MyPerks discounts at top retailers, restaurants, and more!

What you’ll be responsible for

• Leading the Charge for Best Practice & Change: Championing best practices, driving change, and supporting branch colleagues to achieve outstanding results while maintaining a fun, high-performance atmosphere.
• Customer Focused: Collaborating closely with the Branch Manager and Sales team to provide top-tier service and ensure the customer experience is second to none.
• Delivering Results: Helping the branch hit financial and operational targets by sharing best practices, identifying improvement opportunities, developing capabilities, and leading the charge on performance.
• Safety First: Ensuring the branch stays safe and compliant, supporting the Branch Manager with safety meetings, delivering the safety message, and coaching colleagues on the right procedures.
• Fleet & MHE Compliance: Overseeing fleet and machinery compliance, making sure all company vehicles pass pre-departure checks and that paperwork is spot on and up to date.
• Maximising Fleet Efficiency: Monitoring fleet KPIs across branches, working with the team to maximise efficiency, and sharing best practices to keep things running smoothly.
• Business Improvement Plans: Partnering with the Branch Manager, Sales, and Warehouse teams to improve performance, streamline processes, and manage stock control and audits.
• Stock Control & Range Reviews: Working with Branch Managers on stock ordering, optimising stock levels, reducing dead stock, and managing new range rollouts and core product requirements.
• Smooth Transitions: Supporting the branch in transitioning to new safety principles, ensuring full engagement and a smooth changeover.
• Covering Holidays & Absences: Stepping in flexibly to cover for Transport Managers across the cluster branches when needed.

Who you are

• A Natural Leader: You’ve got experience managing teams and know how to inspire and motivate people to reach their full potential.
• Customer-Centric: You’re passionate about delivering exceptional customer service and know how to ensure the customer experience is always top-notch.
• Safety-Focused: You take safety seriously and have experience implementing safety protocols and ensuring compliance across the team.
• Results-Driven: You thrive in a fast-paced environment and know how to hit targets while keeping things efficient and running smoothly.
• Organised & Proactive: You’re a strong planner and are always one step ahead, able to juggle multiple tasks and priorities with ease.
• Experienced in Operations: You’ve got solid experience in managing operational processes, including fleet and stock control, and driving business improvement.
• Team Player & Coach: You enjoy working with a team, coaching them to success, and ensuring everyone is engaged and achieving their best.
• Flexible & Resilient: You’re adaptable and able to step in wherever needed to support the team and keep things on track, even when challenges arise.

We’re proud to be an equal opportunities employer and are committed to building a diverse team. No matter your background, we believe in giving everyone the opportunity to succeed.