Branch Operations Manager

BSS LSE Region; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

BSS Kings Cross is seeking an Assistant Branch Manager to lead the daily branch life, drive sales and profitability, and coach colleagues to reach high standards. You will ensure customer service excellence and smooth branch operations in a busy heating and plumbing supplies environment.

Join a growth-focused company within the Travis Perkins Group, offering leadership development, competitive pay with bonus potential, and employee benefits.

Qualifications

• Experience leading a team to hit targets and improve performance.
• Strong people skills and ability to motivate and develop staff.
• Excellent customer service focus with a proactive sales mindset.
• Highly organised with attention to detail and multitasking ability.
• Good negotiation skills and relationship building with customers.
• Commitment to a safety-first culture in a busy branch environment.

Responsibilities

• Lead day-to-day branch operations and sales activity to achieve targets.
• Coach and develop team members to reach high potential.
• Build strong customer relationships and maintain high service standards.
• Ensure branch processes run smoothly, including fleet coordination and safety compliance.

Skills

Sales leadership

People management

Customer service

Organised

Negotiation

Safety culture

Job description

Assistant Branch Manager - Kings Cross (No Weekends!)

Management apprenticeship provided, if desired!

Start your own management journey!

Who we are

We’re BSS, part of the Travis Perkins Group, and we’re all about providing the heating and plumbing essentials that keep homes, offices, and buildings running smoothly. With 55 branches across the UK and a strong partnership with TF Solutions, we’re more than just a supplier – we’re problem solvers, supporting new technologies and helping our customers reduce their carbon footprint. It's all about being there when it counts.

What’s it like to be an Assistant Branch Manager?

As the Assistant Branch Manager BBS Kings Cross, you’ll support the day-to-day of branch life, leading your colleagues to achieve excellence in everything they do.

• You'll have a strong sales presence, to drive daily sales activity and achieve targets to boost the profitability of your branch.
• As part of the branch management team, you’ll drive standards across the branch and create fantastic customer relationships at every opportunity.
• You’ll be a confident people leader, capable of motivating and coaching your colleagues as they work to achieve their high potential.
• You’ll help to ensure the branch operations run smoothly and efficiently - including their fleet of vehicles.

Do you have what it takes?

• You’ve got relevant experience and can motivate and develop teams to succeed.
• You hold strong people skills, key for building strong relationships and negotiating successfully.
• You’re highly organised and can prioritize tasks with attention to detail.
• You champion a non‑negotiable safety culture and prioritize the wellbeing of your team and customers.
• You’re dedicated to providing exceptional customer service and maintaining high standards at all times.
• You’re an energetic team player, eager to contribute, and focused on hitting goals.
• Relevant industry experience will help you to embed quickly into this role. However, if you're a confident and successful sales leader in a different, customer‑centric industry, we'd love to hear from you!

What’s in it for you?

• Make your job a journey - opportunities for career growth in a thriving business, including leadership training and development programmes.
• Competitive salary - with bonus earning potential too! We achieve together, so we earn together too.
• Enhanced pension scheme - prepare for your future by matching your pension contributions up to 10%. (Conditions apply)
• Group‑wide discounts - 20% off at Toolstation, with wider savings across the group.
• Sociable hours - Protect your “me time” with sociable daytime hours (no evenings!).
• Fit for success - Health & Wellbeing support, including DigiCare, Cycle to Work, and access to our Wellbeing Centre
• ShareSave - own our collective success by investing with our group shares.
• Online shopping discounts - treat yourself more often, thanks to discounts across a range of leading retailers… from everyday essentials, to airport parking and travel!

What about our culture?

Every day, we work together, giving our best to be the best. By sharing our knowledge we don’t just support our colleagues, we create an unrivalled customer experience that shows them that we really care.

We’re driven to remain a truly inclusive employer. Please let your recruiter know how we can help you to thrive as your authentic self. You be you, it makes us, us.

We reserve the right to cancel or close this vacancy without notice or reason, and prior to the expiry date.

Got a question about this vacancy? Connect with the Recruitment Business Partner here.

Who we are

Building better communities

Our businesses span the trade, home improvement and DIY markets and our aim is to offer the best for our employees, customers, suppliers and the communities around us which helps bring our strategy to life.

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