Branch Operations & Delivery Specialist

LKQ Europe GmbH; Milton Keynes; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Competitive Salary

Enhanced Annual Leave

Career Growth

Life Assurance

Employee Assistance Program

Gym Discounts

Healthcare Perks

Cycle to Work

Staff Discounts

Job summary

LKQ Europe GmbH in Milton Keynes is seeking a Branch Assistant to support every aspect of the branch operation. You will deliver products, assist at the trade counter, help with warehouse tasks and maintain service standards to ensure customers receive an exceptional experience.

You’ll work as part of a friendly, close-knit team, with training and development opportunities across the UK & Europe, and a focus on safety, accuracy and timely deliveries in a fast-paced environment.

Qualifications

• We're looking for someone with a positive attitude, great work ethic and a passion for delivering excellent customer service.
• You’ll ideally have:
• Previous experience in a delivery driving, warehouse, logistics or branch support role.
• A full, clean UK driving licence.
• Strong communication and customer service skills.
• The ability to work efficiently in a busy, fast-paced environment.
• Good organisational skills and attention to detail.
• An understanding of safe working practices and Health & Safety.
• Basic IT skills and confidence using handheld devices or warehouse systems.
• A flexible, reliable and team-focused approach.

Responsibilities

• Deliver products safely, accurately and on time, ensuring every customer receives excellent service.
• Build positive relationships with customers and represent the business professionally at every opportunity.
• Support Click & Collect customers and assist at the trade counter when needed.
• Help resolve customer queries and contribute to a positive customer experience.
• Pick, pack and prepare customer orders accurately and efficiently.
• Assist with goods receiving, stock movements and dispatch activities.
• Maintain excellent stock accuracy through daily stock checks and inventory procedures.
• Support stock takes and ensure products are stored safely and correctly.
• Help maintain excellent shelf availability and warehouse organisation.
• Carry out daily vehicle safety checks before every journey.
• Ensure company vehicles remain clean, roadworthy and compliant with company standards.
• Use delivery technology, including ePOD systems and handheld devices, accurately and effectively.
• Drive safely at all times, promoting our safety-first culture and protecting our customers, colleagues and communities.
• Follow all Health & Safety procedures within the branch, warehouse and during deliveries.
• Handle stock safely to minimise damage and maintain quality standards.
• Complete mandatory training and compliance activities.
• Support branch audits, operational controls and governance requirements.
• Attend daily team briefings and contribute ideas to improve branch performance.
• Work collaboratively with colleagues across the branch to achieve shared goals.
• Support continuous improvement by helping deliver operational and customer service targets.
• Develop your skills through ongoing learning and training, becoming a valued multi-skilled member of the team.

Skills

Customer service

Communication

Organisational skills

Attention to detail

Team player

Health & Safety awareness

IT skills

Delivery/warehouse experience

Flexible

Tools

epod

Handheld devices

Warehouse systems

Job description

LKQ Europe GmbH in Milton Keynes is seeking a Branch Assistant to support every aspect of the branch operation. You will deliver products, assist at the trade counter, help with warehouse tasks and maintain service standards to ensure customers receive an exceptional experience.

You’ll work as part of a friendly, close-knit team, with training and development opportunities across the UK & Europe, and a focus on safety, accuracy and timely deliveries in a fast-paced environment.