Branch Assistant

Euro Car Parts Limited; Sheffield; Hybrid; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Pension

22 days annual leave

Career progression

24 hour Employee Assistance Programme

Job summary

LKQ Euro Car Parts is seeking a Branch Assistant to join our busy branch in the UK. The role blends customer deliveries, warehouse operations and branch support to provide an outstanding customer experience at every touchpoint.

You will be part of a team that delivers a safety-first culture, supports fleet activities, and drives high service levels across counter and deliveries. A full UK driving licence is essential, with training provided where needed.

Qualifications

• Experience in delivery driving, warehouse, logistics or branch support.
• Full, clean UK driving licence.
• Strong communication and customer service skills.
• Ability to work in a busy, fast-paced environment.
• Good organisational skills and attention to detail.
• Understanding of health and safety practices.
• Basic IT skills and confidence using handheld devices or warehouse systems.
• Flexible, reliable and team-focused approach.
• Experience in automotive, retail or logistics sectors is advantageous; full training provided.

Responsibilities

• Delivering a safety first culture with the customer at heart of everything.
• Work to deliver balanced performance across key metrics and KPI measures.
• Ensure the branch is operationally efficient with controls to support a customer-first experience.
• Work as a member of the Fleet team with a customer-first attitude.
• Ensure colleagues are focused to deliver a safety-first culture at all times.
• Improve returns, credits and warranty processes to enhance customer experience.
• Support the retail counter to maintain best-in-class branch standards for customer experience.
• Deliver a customer-first service through management of pick-to-manifest times and SLAs.
• Support the branch with deliveries when required to enable growth and exceptional service levels.
• Ensure best-in-class service at all times to cement customer excellence.

Skills

Customer service

Delivery driving experience

Warehouse operations

Communication skills

Organisational skills

Health & Safety awareness

IT skills handheld devices

Team-focused

Tools

Warehouse systems

Job description

Keep our branch moving. Deliver outstanding service. Make a difference every day.

Are you someone who enjoys being on the move, takes pride in delivering excellent customer service and likes working as part of a close-knit team?

We're looking for a Branch Assistant to join our busy branch, where no two days are the same. This is a varied, hands-on role combining customer deliveries, warehouse operations and branch support to help us provide an exceptional experience for our customers.

Whether you're out making deliveries, supporting warehouse operations or helping customers at the trade counter, you'll play a vital role in keeping the branch running smoothly and ensuring we deliver on our customer promise.

What we offer

• Competitive Salary– We regularly review our salaries to keep your earnings competitive.
• Enhanced Annual Leave (Including Bank Holidays)– Enjoy a great work-life balance with plenty of time off to recharge.
• Exciting Career Growth– Unlock personal development and career opportunities across the UK & Europe.
• Life Assurance for Peace of Mind– Providing financial security for you and your loved ones.
• 24/7 Employee Assistance Programme– Confidential support for you and your family, whenever you need it.
• Exclusive Gym Discounts– Stay fit and healthy with reduced memberships at top health clubs.
• Comprehensive Healthcare Perks– Access an online GP, a hospital plan, and other wellness benefits.
• Cycle to Work Scheme– Save money while staying active with tax-free bike purchases.
• Retail & Staff Discounts– Enjoy exclusive savings on popular brands and products.

Key Responsibilities

• Responsible for delivering a safety first culture with the customer at heart of everything.
• Working to deliver a balanced performance across key business metrics and KPI measures in line with business goals and objectives.
• Ensuring the branch is operationally efficient, and correct controls and measures are in place to support a customer first experience
• Working as a member of the Fleet team with a customer first attitude
• Ensuring colleagues are focused to deliver a safety first culture at all times
• Improving returns, credits and warranty processes enhancing customer experience and creating frictionless processes when supporting the retail counter.
• Supporting the retail counter to ensure branch retail standards are best in class to establish customer experience excellence.
• Delivering a customer first service through the management of pick to manifest times and achieving all service level agreements.
• Supporting the branch with deliveries when required, ensuring it is set up for growth through best in class customer service and exceptional service level agreements SLAs .
• Ensuring a best in class service is delivered at all times to cement customer excellence.

Skills and Experience

We're looking for someone with a positive attitude, great work ethic and a passion for delivering excellent customer service.

You'll ideally have:

Previous experience in a delivery driving, warehouse, logistics or branch support role.

A full, clean UK driving licence.

Strong communication and customer service skills.

The ability to work efficiently in a busy, fast-paced environment.

Good organisational skills and attention to detail.

An understanding of safe working practices and Health & Safety.

Basic IT skills and confidence using handheld devices or warehouse systems.

A flexible, reliable and team-focused approach.

Experience within the automotive, retail or logistics sector would be an advantage, as would knowledge of stock control, warehouse operations, vehicle compliance or ePOD technology—but these aren't essential, as full training will be provided.

Why Work for LKQ

• Pension
• 22 days annual leave
• Genuine career progression
• Access to a 24 hour Employee Assistance Programme, offering financial and wellbeing support

LKQ Euro Car Parts sits at the heart of the automotive aftermarket, supplying an unrivalled range of vehicle parts to over 18,000 customers through a world class logistics operation in the UK and Ireland. But we are so much more than just a parts supplier, we lead the market through innovative digital and service offerings, supporting our customers every step of the way as they prepare for the future.