Branch Manager: Lead High-Performing Team & Revenue Growth

HYDRAQUIP HOSE & HYDRAULICS; Conwy; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Bonus scheme

Pension

Wellbeing support & rewards platform

Volunteer day

Cycle to Work scheme

Training and development

Job summary

Hydraquip is the UK’s largest independent Hose & Hydraulics company, committed to employee training, career progression and recognition for quality work. We are seeking a branch manager to lead a high-performing team, drive revenue and customer satisfaction, and manage daily operations with a strong focus on safety and compliance.

You will grow sales, oversee quotations and job delivery, and work with internal teams to maintain service standards across branches.

Qualifications

• Proven people management experience with the ability to engage, lead and develop teams.
• Strong customer-facing background with a focus on service excellence.
• Experience working in an operational or service-led environment.
• Ability to drive performance against financial targets and KPIs.
• Good planning, organisation and problem-solving skills.
• Confident using IT systems and digital tools.
• Strong communication, influencing and relationship-building skills.
• Demonstrates a clear commitment to health & safety.
• Full UK driving licence.

Responsibilities

• Lead, motivate and develop a high-performing branch team, creating an inclusive and safety-focused culture.
• Drive branch performance to achieve revenue, margin and KPI targets.
• Champion excellent customer service and act as an escalation point for customer enquiries.
• Grow sales through proactive customer engagement and a strong, varied sales mix.
• Oversee day-to-day branch operations including order processing, quotations and job delivery.
• Support mobile engineers and trade counter activity where applicable.
• Use digital tools, including the Job Manager App, to manage jobs, data and workflows effectively.
• Work closely with other branches and internal teams to ensure service consistency.
• Contribute to branch planning, stock control and continuous improvement initiatives.
• Ensure full compliance with health & safety standards, company policies and legislation.

Skills

People management

Customer service

Operational planning

Sales growth

IT/digital tools

Communication

Health & safety

Driving licence

Education

NVQ Level 3 or equivalent in engineering/customer service/management

Tools

Job Manager App

IT systems

Job description

Hydraquip is the UK’s largest independent Hose & Hydraulics company, committed to employee training, career progression and recognition for quality work. We are seeking a branch manager to lead a high-performing team, drive revenue and customer satisfaction, and manage daily operations with a strong focus on safety and compliance.

You will grow sales, oversee quotations and job delivery, and work with internal teams to maintain service standards across branches.