Branch Manager - Hertfordshire

Avant Healthcare Services Limited; Hounslow; On-site; GBP 45,000 - 65,000; Full time

Job summary

Avant Healthcare Services Limited is seeking a Branch Manager for the Hounslow branch. The role involves leading and overseeing the branch and contributing to the wider management team to ensure a high standard of care and support for customers, while maintaining independence and dignity.

You will manage rostering, training and performance of Care and Support Workers, coach teams, ensure continuity of care, and drive branch growth within budget and policy guidelines.

Qualifications

• Leadership, people and caring experience"
• Experience managing a branch or team
• Able to lead and manage Care and Support staff

Responsibilities

• Manage, lead and oversee a single branch and contribute to the wider management team
• Ensure high standards of customer care while supporting customers’ independence and dignity
• Oversee staff rosters, training and wellbeing to maintain continuity of care
• Coach and support care workers to delight customers and grow the branch
• Maintain branch operations within policy, procedure and budget constraints
• Coordinate care plans and communicate changes to customers and staff

Job description

Contract Details: We will offer full time contracts and maybe part time in some cases

Avant is busy transforming care to make every customer experience a brilliant one. And it starts with our managers, we do all that we can to ensure our managers are in roles where they have the support and freedom they need to truly lead.

Avant healthcare is looking for an individual who has great Leadership, people and caring experience to take on the role of branch Manager of the Hounslow branch.

• This role involves Managing, Leading and Overseeing an individual branch as well as working as part of a wider Avant health Management team.
• Passionate about caring - Working with your teams to ensure that customers receive a high standard of care and support whilst maintaining their independence and dignity.
• Ensuring that all your employees and managers are managed effectively and that they are content in their role.
• Growing your branch by managing each booking with each customer ensuring each visit has a suitably trained Care and Support Worker at the correct time and for the correct length of time. It is key that continuity of care is followed for every customer.
• Using your Leadership skills to oversee the Service Manager and the Field Based Manager.
• Overseeing and maintaining the day to day running of the branch in line with company policy and procedure and in line with the agreed budget.
• You’ll coach and support your team of care and support workers to delight our customers
• You’ll seek out new ways and opportunities to do a great job and get the best from your team
• Efficient, quick, and ready to use your initiative, you’ll help grow your area and the business
• You’ll keep everyone focused on doing the right thing for every single customer, every time
• An Inspiring communicator, responsive listener and great collaborator

Your role is divided into a number of Key Lines of responsibilities, so in order to fulfil this role we would require that you are able to demonstrate or discuss how you are able to fulfil the following responsibilities;

Care

• Ensure all staff contribute to the best of their ability to the efficient running of the agency.
• Manage the call times for all Care and Support Workers and customers.
• Ensuring all call times are entered at the correct time
• Ensuring adequate travel time is implemented.
• Ensuring no calls are “crammed” unless there is an emergency
• Ensure all customers are communicated with properly and are informed of all changes to their package
• Ensure call monitoring is used effectively. Ensure that every Care and Support Worker logs in and out at least 95% of the time
• Assess social and health care needs of new customers, and maintain on-going assessment and review of all other customers
• Ensure that there is always a sufficient number of staff employed to service the number of customers
• Undertake direct domiciliary care if required. Assist customers in all aspects of their care needs, and provide supervision and attention where necessary
• Undertake initial risk assessments within customers’ homes in line with the company’s Health and Safety policies and procedures

Leading, managing and co-ordinating calls

• Manage the call times for all Care and Support Workers and customers using the computerised rostering system
• Expected to be available out of contractual hours on a mobile for issues that occur in the branch
• May be required for advice, guidance and support in reference to their clients and Care and Support Workers
• All must be signed off as Care and Support Workers and will be expected to care and support their customers if required
• Manage the computer rostering system and ensure it is continually up to date
• When booking a Care and Support Workers for a call, ensure they are properly trained to carry out the role and that they have the correct travel time
• Ensure the roster has minimal travel time in between calls. Aim to devise rosters which can be walked around to promote “a healthy, environmentally friendly “roster
• Maintain up to date care plans for each customer within the computer system
• Informing all customers of any changes that occur to their package of care and support in a timely way and ensure this is logged
• Ensure a Field Based Manager accompanies any care staff to a new customer on their rota’s
• Carry out telephone checks at least monthly to every customer to ensure their service is at a high standard. Where there are issues, resolving these quickly and effectively in line with the complaint / issues procedure
• Ensuring the telephone is answered within three rings and dealing with all telephone enquiries in an enthusiastic way. It is essential to be positive with everyone
• Ensure that when calls are covered for holiday, sickness or an emergency that this is done in line with our policy
• Every customer visit needs to be treated with respect and it is vital to ensure that customer is aware of any changes
• Respect the environment and the company’s resources in the way you work

Engagement

• Ensure a high level of communication is maintained between all staff and customers
• Hold meetings in line with the company policy or more often if required
• Liaise with senior staff and care staff to ensure that the highest standard of service is provided, using appropriate media for example, email, text, newsletters etc.

Budgetary / Financial Control

• Ensure the budget is adhered to
• Ensure sales targets are met
• To ensure overheads are managed as per the budget
• Adhere to, and implement, all HR policies & procedures
• Interview new staff in line with the company’s recruitment policy
• Ensure all staff are aware of the company’s policies and procedures
• Implement the company’s discipline policies and procedures, and grievance policies and procedures
• Undertake supervision / appraisal of staff in line with company policy, and with on-going informal assessment of the work of staff, to ensure consistently high standards

Training and Development

• Supervise and train new staff in all aspects of their work, giving help and guidance where appropriate
• Assist the management team to develop training programmes for staff, including mandatory training and Diploma
• Attend mandatory training days / courses, on or off site, as and when required
• Maintain and improve professional knowledge and competence including your own personal development plan
• You will be expected to be registered as the Registered Manager for the branch you are managing ideally within 3 months of your employment

Health and Safety

• Report immediately to the Operations Manager any illness of an infectious nature or accident incurred by a customer, colleague, self or another
• Understand, and ensure the implementation of the company’s Health and Safety Policy and Fire Procedures
• In the absence of the Operations Manager, carry out duties as “Responsible Officer” for the company in line with CQC guidelines, the Health and Safety at Work Act (1974) and Fire Regulations
• Report to the Operations Manager any faulty appliances, damaged furniture, equipment or any potential hazard
• Promote safe working practice at all times

General

• Adhere to the General Social Care Council Code of Conduct
• Ensure that all existing stocks are maintained in a safe and tidy environment and reorder as and when required
• Maintain such log books and records as may be required by both CQC and the directors of the company
• Be ‘on-call’, as agreed with the Operations Manager, for emergencies which may arise within the business, and be prepared to cover shifts if all other avenues have been exhausted
• Ensure that all information of a confidential nature whilst carrying out your role is not divulged to third parties
• Adhere to all company policies and procedures within the defined timescales
• To be a ‘Buddy’ to new staff – this will improve performance and develop teamwork in a smaller scale. You will be helping each other out for both of you to improve
• To ensure that filling has been done
• To manage processes / projects to improve the functions of the area that you manage
• To continually review the processes and procedures that you follow in order that best practice is continually updated and improved
• To be a ‘completer – finisher’ of projects
• To follow a process from start to finish
• To ‘think outside the box’
• If you are attending a contract review meeting, a social services review meeting or provider forums, they may provide minutes at a later stage. In this case you can provide a brief summary of what was discussed / actions to be taken within 24 hours after the meeting and circulate these around the company where applicable
• To be responsible for keeping your own work space clean and tidy – including desk drawers etc. The organisation will provide the cleaning products and it’s your responsibility to ask if you run out
• To follow the organisations office cleaning policy

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Contract Details

We will offer full time contracts and maybe part time in some cases